Associate, Admissions Learning and Development

Remote, United States

 

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

The Learning and Development Associate will have the opportunity to support and execute on the training and onboarding plans and solutions for the rapidly growing national Admissions team at Charlie Health. This position will ensure the timely, thorough, and consistent onboarding of all of our admissions and intake team new hires with a goal to have new employees onboarded and in the field as effectively and efficiently as possible.

This position will also support the ongoing staff development needs of the admissions team including helping lead and identify best practices training, clinical overview training, Salesforce Trainings, and other related curricula. This position will work closely with the Sr. Director of Admissions and Admissions Manager team to identify and respond to knowledge gaps, marketplace objections, and challenges to optimize the admissions team and remove barriers to success. This position will also support in conducting training for other internal departments on the roles and needs of the admissions team to ensure cross-functional success.

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

  • Assist to develop, implement, and manage training programs -- both ongoing and individual -- for admissions team new hires nationally. This will primarily consist of virtual, training opportunities but may have the opportunity for in person and in-the-field training opportunities
  • Assist in editing and maintenance of the admissions onboarding manual. Update and adjust as necessary
  • Work with other departments to ensure appropriate cross-functional training between admissions and other clinical and non-clinical functions
  • Assist to develop, implement, and manage training programs for existing admissions employees. Determine needs and opportunities through consistent communication with team members and through identifying challenges that can be overcome through knowledge expansion
  • Assist with Quality Assurance as needed
  • The goal of this position is to help contribute to a high-functioning, world-class admissions team that is able to efficiently and quickly get clients to the care that they deserve.
  • Partner with the Business Operations team to collect and analyze data. Make recommendations for team and individual trainings based on trends and opportunities
  • Work with the Sr Director of Admissions, Director of Outreach Training, Onboarding & Development, Care Experience, Business Operations, and Executive Leadership to ensure strategies and tactics support business, growth, and mission across departments
  • Become a Salesforce Super User to provide training and consultation to the admissions team

Requirements

  • Minimum of 6 months+ of sales or relevant behavioral health experience required
  • Previous experience in learning and development, training, or a related field preferred
  • Highly proficient in Salesforce, G-suite including Google Slides and Zoom
  • Ability to create engaging and effective training materials
  • Ability to lead training sessions and workshops
  • Bachelor's degree preferred
  • Work authorized in the United States and native-equivalent or better in English
  • Microsoft Office proficiency
  • Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
  • Ability to energize, communicate, and build rapport at all levels within an organization
  • Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here. #LI-Remote

Please note that this role is not available to candidates in Illinois and California.

Note to Colorado applicants: Applications will be accepted and reviewed on a rolling basis.

The total target base compensation for this role will be between $55,000 and $75,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The expected total cash compensation range, including potential bonus, will be up to $7,500 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

 

Our Values

  • Connection: Care deeply & inspire hope.
    • We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
    • We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
  • Congruence: Stay curious & heed the evidence.
    • We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
    • Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
  • Commitment: Act with urgency & don’t give up.
    • We work as swiftly as possible. The mental health crisis is relentless, and so are we.
    • Our clients don’t give up and neither do we. Persistence is our superpower.

 

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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