Admissions Team Lead

Remote, United States

 

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

  • Champions each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program 
  • Lead a team of admissions coordinators, serving as their direct day-to-day manager to foster a collaborative and supportive work environment conducive to individual and team growth
  • Provide direct supervision and guidance to their team, including setting performance expectations, conducting regular check-ins, and communicating department-wide announcements
  • Assist with coordinating team schedules and workload distribution to ensure efficient operations (e.g., helping ensure there is enough capacity to handle inbound client calls and forms)
  • Maintains a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families
  • Serves as a peer leader within the Admissions team with additional responsibilities, including but not limited to:
    • Mentoring newer ACs (e.g., shadowing opportunities during onboarding)
    • Providing feedback through pilots as we test initiatives/workflow changes
    • Supporting teammates with questions in Slack
    • Serving as liaisons with other departments and involvement in initiative/project work (e.g., compliance liaison) Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner 
  • Builds deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
  • Hustles to remove barriers to high-quality mental health care, involving other team members to admit clients and/or refer them to the appropriate level of care 
  • Ensures consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program 
  • Partners closely with internal team members including clinical outreach, patient experience, and business operations to coordinate admissions processes 
  • Maintains relevant and accurate records for each client including treatment consents, insurance information, and detailed communication summaries 
  • Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources 

Requirements

  • Bachelor's degree in health sciences, business administration, communications or relevant field
  • Minimum of 2 years experience working in admissions and/or patient acquisition in the mental health setting
  • 1-2 years of Salesforce experience required 
  • 1-2 years of experience using contact center technology (preferred) 
  • Upholds Charlie Health’s Mission, Vision, and Values
  • Experience working with young adults and adolescents 
  • Familiarity with outpatient mental health settings and services 
  • Strong ability to multitask and work in a fast-paced environment 
  • Demonstrates a high level of emotional intelligence 
  • Knowledge of HIPAA policies and procedures 
  • Proficient with Microsoft Office and Google Suite #LI-Remote

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here. #LI-Remote

Note to Colorado applicants: Applications will be accepted and reviewed on a rolling basis.

Please note that this role is not available to candidates in Illinois.

The total target base compensation for this role will be between $75,000 and $97,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $89,400 and $111,400 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

 

Our Values

  • Connection: Care deeply & inspire hope.
  • Congruence: Stay curious & heed the evidence.
  • Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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