New

Group Quality Supervisor - Onboarding Focused

Remote, United States

 

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

JOB SUMMARY: The Group Quality Supervisor - Onboarding is a clinical leadership role focused on supporting Group Facilitators during their first 30 days in the role. Unlike traditional GQS roles that oversee ongoing performance across large rosters, this position is dedicated to ensuring new facilitators are fully prepared for success. Responsibilities include guiding facilitators through onboarding processes, reinforcing policies and procedures, clarifying performance expectations, and strengthening foundational clinical skills to ensure confidence, competence, and early role effectiveness.



DUTIES & ESSENTIAL JOB FUNCTIONS: 

  • Serve as primary onboarding liaison and support resource
  • Score facilitator checkout sessions and identify development needs
  • Conduct session audits and provide structured clinical coaching
  • Facilitate 1:1 performance feedback sessions
  • Host office hours and treatment team support spaces
  • Ensure compliance readiness and workflow understanding
  • Support cohort placement and schedule ramp-up
  • Evaluate facilitator competency using standardized rubric
  • Prepare transition reports for long-term management teams



QUALIFICATIONS & EXPERIENCE: 

  • Master’s degree in mental health or related field required
  • Licensed mental health professional required 
  • Experience managing Independent Contractors required
  • Experience working with adolescents, young adults, and adults required
  • 2 or more years experience in mental health treatment required 
  • Meets the qualifications of a QMHP Supervisor through the demonstrated competencies defined below required

 





QMHP Supervisor Competencies: 

  • Leadership
  • Cultural responsiveness
  • Oversight and evaluation of services
  • Staff development
  • Assessment
  • Person-centered treatment planning, 
  • Case management and coordination, 
  • Utilization of community resources; 
  • Group, family, and individual therapy or counseling; 
  • Documentation and rationale for services to promote intended outcomes
  • Implementation of all provider policies.
  • Cultural responsiveness
  • Effective communication
  • Care coordination
  • Inter- and intra-agency collaboration
  • Working alliances with individuals
  • Suicide and other risk assessments and interventions
  • Creating and monitoring safety plans, 
  • Completion of bio-psycho-social assessments and additional assessments, 
  • Updating assessments when clinical circumstances change, 
  • Generating a differential DSM-5-TR diagnosis
  • Prioritizing health, wellness and recovery needs
  • Writing measurable service objectives
  • Creating, monitoring and revising service plans
  • Delivery of mental health and recovery treatment services in individual, group and family formats within their scope
  • Gathering and recording data that measures progress toward the service objectives
  • Documenting services, supports and other information supportive of the service plan




LICENSURE OR CERTIFICATES: 

Licensed mental health professional Required 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. 



BASIC COMPUTER SKILLS: 

  • Familiar with Zoom and other communication platforms
  • Ability to navigate EMR and other medical systems
  • Ability to navigate, create, and edit Google mail, calendar, and GSuite documents
  • Knowledge of how to send and receive emails, as well as attach documents to an email and open attachments.

 

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

#LI-Remote

 

Our Values

  • Connection: Care deeply & inspire hope.
  • Congruence: Stay curious & heed the evidence.
  • Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Create a Job Alert

Interested in building your career at Charlie Health Internal Candidates? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Please select the boxes that apply to your experience providing therapeutic services. *
What kind of position are you interested in obtaining? *
Select...
Group treatment sessions are held in the evenings from 3pm-8pm MT on Monday through Thursday and 12pm-3pm MT on Saturday. Please select the times during which you are available. *
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Charlie Health Internal Candidates’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.