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Project Engineer (L3)

132 32nd Street Suite 310, Brooklyn, NY 11232

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries.  Learn more about us at https://www.charterts.com

JOB SUMMARY

We are seeking a Project Engineer to join our Professional Services division. This is a highly skilled Level 3 Network and/or Systems Engineer responsible for designing, deploying, and managing a wide range of technologies for our clients. The ideal candidate will have deep technical expertise, experience working in fast-paced, structured project environments, and a commitment to excellent service. 

 

KEY RESPONSIBILITIES

  • Project Execution: While able to operate independently, you will work within a team environment led by a Project Manager. You will own the technical and logistical aspects of your assigned tasks, ensuring the Project Manager is kept informed of status and task completion to keep projects on time and within budget. 
  • System Design & Integration: Configure, deploy, and troubleshoot cloud services, servers, networks, and end-user systems. Analyze and test new technologies for client deployment. 
  • Technical Leadership: Serve as a senior technical expert, providing solutions for complex infrastructure challenges involving cloud, on-premises, and hybrid environments. 
  • Documentation: Create and maintain rigorous documentation for all new systems to ensure effective and consistent team support. 
  • Client Service: Act as a representative of CTS, demonstrating a firm commitment to exceptional client service and communication. 

 

TECHNICAL REQUIREMENTS

Proven expertise in the following areas is required: 

  • Cloud Technologies:
    • Azure: Identity, Security, Compute, Networking, Storage, Endpoint Management, Backup
    • Microsoft 365: Exchange, SharePoint, Teams Administration
    • Google: Workspace, Compute
    • Migrations: Entra AD, SharePoint, Intune 
  • Networking:
    • Protocols: Routing, switching, subnetting, LAN, WAN, SD-WAN, VPN, Wi-Fi 5/6
    • Hardware: Experience with major vendors such as Cisco (Meraki, Catalyst), Juniper (Mist, EX), SonicWall, Ubiquiti, and HPE Aruba. 
  • Server & Systems:
    • Hardware: HPE Proliant, Dell PowerEdge
    • Virtualization: VMware vSphere, VMware vCenter, Microsoft Hyper-V
    • Operating Systems: Windows Server 2008-2022, Linux (Ubuntu/CentOS)
    • BC/DR: Acronis, Veeam, Zerto 
  • MSP Tools:
    • PSA/RMM: ConnectWise Suite, Kaseya, ServiceNow, N-Able
    • MDM: Intune, Addigy, Mosyle, Jamf 
  • End-User Technologies:
    • Operating Systems: Windows 10/11, macOS, iOS, ChromeOS
    • Hardware: Experience supporting Microsoft Surface, Lenovo ThinkPads, Apple MacBooks/iPads, and Chromebooks. 

 

QUALIFICATIONS

  • 6+ years of professional IT experience, with at least 2 years in a lead or senior escalation role. 
  • 3+ years leading implementations of cloud technologies (Azure, M365). 
  • 2+ years of experience in an MSP environment is strongly preferred. 
  • Experience working on project teams and collaborating with Project Managers. 
  • Exceptional critical thinking and troubleshooting skills, especially under pressure. 
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences. 
  • Bachelor's or technical degree preferred. 
  • Active certifications (Microsoft, Cisco, VMware, etc.) are a plus. 

 

WORK SCHEDULE & LOCATION

  • This is a full-time position based in our Brooklyn, NY office. 
  • Standard hours are Monday to Friday, 9:00 AM to 5:30 PM. 
  • Occasional night/weekend work and infrequent travel may be required. 

 

COMPENSATION

The salary range for this role is $95,000 - $120,000. 

 

BENEFITS

  • Competitive compensation
  • Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Employee Assistance Program (EAP)
  • Retirement Plan (401(k)) with company match
  • Commuter Benefits
  • Short-Term Disability Insurance fully paid by the company
  • Long-Term Disability Insurance fully paid by the company
  • Life and AD&D Insurance, with optional Supplemental Life Insurance
  • Paid Time Off, including Paid Parental Leave
  • 10 Holidays
  • 2 Floating Holidays

* Please note that the availability and specifics of benefits may vary depending on your country of residence.

 

THE HIRING PROCESS

We will try to make it as fast as possible! :-) We use Greenhouse to help us schedule the meetings so emails will come from jobs@charterts.com.

Once you are successfully approved on one step, you will be moved to the following one.

[*] Steps 4, 5 and 6 may not occur or be set up differently, depending on the position. We will let you know at the beginning of your process with us!

  1. Application review
  2. First interview with our team, in a 30 minutes phone call
  3. Interview with the Hiring Manager, from 30 to 45 minutes online video call
  4. [*] Case Study or a Technical Exercise to be presented to our team in a Panel Interview (with 2 or more of our team members), usually for 1 hour
  5. [*] Team Interview, a conversation with future colleagues, from 45 minutes to 1 hour
  6. [*] Executive Interview with one of our Leaders, from 30 to 45 minutes
  7. An offer is extended
  8. Welcome to CTS!! \o/

 

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

 

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