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Solutions Engineer

Tri-State Area

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries.  Learn more about us at https://www.charterts.com

JOB SUMMARY

As a Solutions Engineer, you are an expert on the core technologies we implement at our clients. This includes various networking technologies, on-premise and cloud servers, cybersecurity, and line of business applications. Part of your time is consultative where you will partner with our Client Managers to help explain these technologies to our clients, ensuring they are getting the most out of their tech. Other times you'll be focused on building detailed and accurate technical scopes of work, ensuring we're developing the proper architecture, selecting the correct products, and value engineering when necessary to meet budgets.

Successful candidates for this role typically come from a technical background and are well-versed with tracking the fine details while also seeing the bigger technical picture. We do not require experience in any specific vendor or technology, but a broad base of knowledge across networking, cloud, and productivity suites such as Microsoft 365 or Google Workspace is required.

KEY RESPONSIBILITIES

  • Develop SOWs (Statement of Work) and BOMs (Bill Of Materials) for IT projects involving networking, servers, cloud infrastructure, and cybersecurity solutions.
  • Act as Subject Matter Expert at CTS for specific technologies/solutions and assist other Strategic Advisors and Client Managers with clients’ requests/questions. 
  • Work with the Product Innovation Team to develop new client-facing solutions. 
  • Execute strategic consulting engagements such as Prospect Assessments and Dedicated Strategic Advisory Services (CIO as a Service). 
  • Develop expertise in client-specific industries and provide guidance on best practices with regards to applications and associated systems/workflows. 
  • Occasionally participate in discussions with Prospects as a resource to Sales Team. 

QUALIFICATIONS 

  • 10+ Years of technology services experience, ideally in a strategic role such as IT Director or as a vCIO or Pre-Sales Engineer at an MSP. 
  • Experience implementing and/or architecting network infrastructure such as Switches, Wireless, Firewalls, and WAN Connectivity. 
  • Experience implementing and/or architecting server/cloud infrastructure such as VMware, Windows Servers, Azure, Microsoft 365, and Google Workspace. 
  • Experience developing OPEX and CAPEX budgets. 
  • Strong written and oral communication skills. 
  • Ability to occasionally manage multiple projects with competing deadlines and associated teams. 
  • Ability to handle multiple tasks with a clear sense of ownership and priority. 
  • Strong Microsoft Office or Google Apps skills, especially Excel / Sheets. 
  • Self-motivated, able to move and adapt to rapidly changing priorities & client needs. 

WORK SCHEDULE & LOCATION

This is a full-time position. The hours for this position are typically 9 AM to 5:30 PM EST, with some occasional after-hours work required based on client requests. This position is hybrid based out of Brooklyn, NY. Local travel throughout NYC (5 boroughs) and occasional regional travel to visit client sites, is expected. It is acceptable to work from home when not at client locations, with the expectation of working in our Brooklyn office at least 1 day per week.

COMPENSATION

The salary range for this role is $85,000 to $140,000 a year.

BENEFITS

  • Competitive compensation
  • Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Employee Assistance Program (EAP)
  • Retirement Plan (401(k)) with company match
  • Commuter Benefits
  • Short-Term Disability Insurance fully paid by the company
  • Long-Term Disability Insurance fully paid by the company
  • Life and AD&D Insurance, with optional Supplemental Life Insurance
  • Paid Time Off, including Paid Parental Leave
  • 10 Holidays
  • 2 Floating Holidays

CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).

THE INTERVIEW PROCESS

We aim to move fast. You’ll receive scheduling emails from jobs@charterts.com through Greenhouse.

Depending on the role, some steps may be adjusted or added - we’ll let you know upfront!

1. Screening call with a member of our HR team (30 minutes)
2. Technical interview with the Hiring Manager (45 minutes)
3. Panel interview with the Hiring Manager and Department Director (60 minutes)
4. (If applicable) Executive interview

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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