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Project Coordinator

New York, NY

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries.  Learn more about us at https://www.charterts.com

JOB SUMMARY

Reporting to the Director of the PMO, the Project Coordinator is the operational backbone of the Project Management team. Your mission is to provide administrative and tactical leverage to the Project Managers, enabling them to focus on strategic, client-facing activities. As a key partner to the PMs, you will learn the fundamentals of successful project delivery by ensuring the administrative and logistical health of projects. By owning these critical workflows, you will directly contribute to increasing project velocity, improving data accuracy, and ensuring the overall efficiency of the Professional Services division.

The ideal candidate is a process-oriented individual with a high degree of ownership and impeccable attention to detail. You are a master of organization who thrives on creating order and ensuring workflows run smoothly and efficiently.

KEY RESPONSIBILITIES

• Project Setup & Administration: Convert approved sales orders into project shells in our core systems, verifying the accuracy of all project data.
• Procurement & Logistics Coordination: Coordinate the procurement workflow by validating product lists, signaling readiness for purchase to the Finance team, and tracking all shipments and deliveries on behalf of the Project Manager.
• Scheduling & Coordination: Maintain the master resource schedule, manage high-priority scheduled tasks, and proactively identify potential resource conflicts.
• PMO Workflow & Data Integrity: Ensure the health and accuracy of our PMO tools (ConnectWise, TopLeft) by managing the weekly time entry compliance process and conducting regular audits of project cards to verify status updates and workflow adherence.

REQUIRED SKILLS AND QUALIFICATIONS

• 2+ years of experience in a project coordination, sales support, or operations role, preferably within an IT or professional services environment.
• A natural sense of ownership and a passion for process improvement.
• Exceptional organizational and time-management skills.
• Strong problem-solving skills and an interest in project management principles.
• Strong written and verbal communications skills.
• Experience with an MSP or using a PSA tool like Connectwise is a strong plus.

WORK LOCATION & SCHEDULE

• This role follows a hybrid schedule with the expectation of one in-office day per week during the off-season and up to four in-office days per week during peak season.  Our headquarters are based in Brooklyn, NY. 
• The hours for this position are Monday to Friday, 9am-5:30pm EST.

COMPENSATION

The salary range for this role is $60,000 - $80,000.

BENEFITS

  • Competitive compensation
  • Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Employee Assistance Program (EAP)
  • Retirement Plan (401(k)) with company match
  • Commuter Benefits
  • Short-Term Disability Insurance fully paid by the company
  • Long-Term Disability Insurance fully paid by the company
  • Life and AD&D Insurance, with optional Supplemental Life Insurance
  • Paid Time Off, including Paid Parental Leave
  • 10 Holidays
  • 2 Floating Holidays

CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).

THE INTERVIEW PROCESS

We aim to move fast. You’ll receive scheduling emails from jobs@charterts.com through Greenhouse.

Depending on the role, some steps may be adjusted or added - we’ll let you know upfront!

1. Screening call with a member of our HR team (30 minutes)
2. Technical interview with the Hiring Manager (45 minutes)
3. Panel interview with the Hiring Manager and Department Director (60 minutes)
4. (If applicable) Executive interview

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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