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Inside Sales Representative

Remote

About CharterUP

CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology, trusted by most Fortune 500 companies. By connecting customers to thousands of charter bus, minibus, and van operators nationwide, our platform elevates group travel, turning a traditionally fragmented and stressful process into a seamless experience. In just 60 seconds, users can access real-time availability, transparent pricing, and detailed vehicle options—whether they’re organizing a corporate event, a company shuttle, or a wedding. Our technology-driven approach brings transparency, accountability, and efficiency to an industry overdue for innovation.

With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.

Why Join Us

  • Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
  • Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
  • Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
  • Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

About the Role

Class Start Date: Feb 10, 2024

Shift needs: [Weekday] or [2 weekend and 3 Weekday shifts]

CharterUP is seeking Inside Sales Representatives (ISRs) who are motivated, results-driven, and eager to provide exceptional customer experiences. In this fast-paced role, you’ll help businesses, groups and individuals secure transportation solutions through our cutting-edge marketplace. This position is ideal for individuals passionate about sales, customer engagement, and career growth in a dynamic, high-velocity environment. As the first point of contact for many clients, you’ll play a key role in helping businesses and groups find seamless transportation solutions. This high-energy role is perfect for someone who thrives in a fast-paced environment and has aspirations to grow into more complex, strategic sales within our Enterprise Sales Team.

Responsibilities

  • Manage a high-volume of inbound and outbound follow-up sales calls to assist clients in finding and booking transportation solutions efficiently.
  • Leverage our proprietary marketplace technology to create tailored trip quotes, minimizing friction in the booking process.
  • Meet or exceed performance metrics, including revenue targets, conversion rates, call handle time, and follow-up activity.
  • Build urgency and rapport by effectively navigating call scripts while staying concise and customer-focused.
  • Apply assumptive sales techniques to overcome objections, create urgency, and close deals quickly.
  • Ensure accurate and efficient quoting to reduce customer frustrations and streamline the sales process.
  • Continuously improve call control, actively listen to customers, and adapt sales tactics to meet individual client needs.
  • Collaborate with team members and participate in post-mortem analyses to refine sales techniques and strategies.

Experience and Expertise

  • 2+ years of sales experience in a fast-paced, high-volume environment, consistently meeting or exceeding sales goals.
  • Comfortable handling 50-75 calls per day through a combination of direct inbound and outbound follow up calls.
  • Demonstrates strong ability to confidently handle objections, create urgency, and guide customers through the sales funnel to close deals effectively.
  • Exceptional communication skills with a focus on active listening, concise messaging, and rapport-building.
  • Cultivate and nurture ongoing customer relationships beyond the initial transaction, ensuring satisfaction and promoting future business opportunities.
  • A proactive, self-driven mindset with the discipline to thrive in a remote-first work environment.
  • Exhibits advanced computer/tech skills, with the ability to navigate multiple systems (g-suite, slack, our quote management system, phone line tools) and platforms simultaneously.
  • Excels at multitasking during calls by managing interactions, generating quotes, and tracking follow-ups in real-time, ensuring efficiency and accuracy within a fast-paced call center environment.
  • High School Diploma or equivalent; sales certifications or additional training are a plus.
  • Experience working with CRM tools, Sales Platforms, G-Suite, and other technologies is a plus.

Recruiting Process

  • Step 1: Application Questionnaire
  • Step 2 : 1h Video call with one of the Hiring Managers 
  • Step 3: 1h Video call/ Role Play interview with Talent Acquisition
  • Step 3: 30 min Video call interview with VP of Inside Sales
  • Step 4: Offer, background check
  • Welcome aboard!

OTE is $75,000:  Base Salary $56,250 + $18,750 Variable with uncapped commission!

Compensation:

$56,250 - $75,000 USD

CharterUP is an Equal Opportunity/Affirmative Action Employer. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, veteran status, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. 

CharterUP candidates and employees must reside in any of the following states; Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.

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