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Manager, Inside Sales

Remote, US

About CharterUP

CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology, trusted by most Fortune 500 companies. By connecting customers to thousands of charter bus, minibus, and van operators nationwide, our platform elevates group travel, turning a traditionally fragmented and stressful process into a seamless experience. In just 60 seconds, users can access real-time availability, transparent pricing, and detailed vehicle options—whether they’re organizing a corporate event, a company shuttle, or a wedding. Our technology-driven approach brings transparency, accountability, and efficiency to an industry overdue for innovation.

With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.

Why Join Us

  • Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
  • Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
  • Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
  • Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

About the Role

CharterUP is seeking a dynamic Inside Sales Team Manager to lead and elevate our Marketplace Sales team. In this high-impact role, you will balance strategic leadership with hands-on engagement, acting as a player-coach to drive team performance and foster a culture of excellence. With a focus on continuous improvement, you will leverage data-driven strategies, cutting-edge technology—including AI tools—and personalized mentorship to achieve ambitious sales targets while delivering exceptional customer experiences.

This is your opportunity to lead a high-performing team within a fast-growing organization, directly shaping the future of group transportation through operational innovation and customer-centric leadership.

Responsibilities

Team Leadership & Coaching

  • Lead, mentor, and inspire a team of Inside Sales Representatives (ISRs) to achieve and exceed performance metrics, including gross revenue, quote conversion rates, and customer satisfaction.
  • Act as a hands-on player-coach, stepping in to guide complex sales situations and provide real-time feedback to team members.
  • Foster a collaborative, high-performance culture grounded in accountability, continuous improvement, and customer focus.

Performance Management  

  • Monitor, analyze, and act on team and individual performance metrics to identify trends, address gaps, and implement strategies for growth.
  • Develop and deliver advanced training programs to refine sales techniques, strengthen objection handling, and deepen product expertise.
  • Conduct regular one-on-one sessions and team meetings to set goals, review progress, and provide actionable feedback.

Operational Excellence

  • Collaborate with senior leadership to establish team goals that align with broader organizational objectives.
  • Streamline sales workflows to ensure optimal handling of inbound and outbound leads, voicemails, texts, and emails, maximizing productivity and response times.
  • Leverage CharterUP’s proprietary marketplace technology and emerging AI tools to drive efficiency and elevate the customer experience.

Customer Engagement

  • Empower the team to build and maintain strong, long-term client relationships, emphasizing repeat business and retention.
  • Ensure a customer-first approach by deeply understanding client needs and tailoring solutions to exceed expectations.

Experience and Expertise

Leadership & Sales Skills

  • 5+ years of experience in sales, with at least 3+ years in a management or team lead role.
  • Must have led teams of at least 10+ in prior roles, preferably in a remote environment.
  • Proven track record of achieving and exceeding sales targets, both as an individual contributor and as a team leader.
  • Expertise in coaching and developing high-performing sales teams, with a focus on measurable growth and continuous improvement.

Data-Driven Mindset

  • Demonstrated ability to pull/manipulate spreadsheet data to identify trends and inform decision-making. Experience with Google Sheets or MS Excel required.
  • Strong analytical skills with the ability to use data to inform decision-making, track performance, and implement process improvements.
  • Experience managing sales metrics such as quotas, conversion rates, and forecasting, with a focus on balancing short-term results with long-term growth.

Communication & Collaboration

  • Exceptional interpersonal and communication skills, capable of inspiring trust and credibility with clients, team members, and leadership.
  • Skilled at managing complex sales scenarios and fostering relationships with diverse internal and external stakeholders.

Additional Qualifications

  • Experience in a high-velocity, phone-based sales environment preferred.
  • Ability to thrive in a remote work environment, managing distributed teams effectively.
  • Familiarity with CRM systems, sales software, and proprietary marketplace technology is a plus.
  • High school diploma or equivalent required; additional education in sales, business, or management is a plus.

CharterUP is an Equal Opportunity/Affirmative Action Employer. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, veteran status, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. 

CharterUP candidates and employees must reside in any of the following states; Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.

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