New

Head of User Experience

Kennett Square, PA

We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.   

We’re looking for a Head of User Experience who can transform UX into a strategic powerhouse at Chatham. The right individual will be successfully at winning executive buy-in, removing barriers, and leading a multidisciplinary team to deliver experiences that drive measurable business results and outcomes for our users. This is a rare opportunity to redefine how UX shapes product strategy, influence decisions at the highest level, and build a culture where design excellence thrives. 

In this role you will:  

  • Introduce and integrate responsible, practical uses of AI in user experience design and research workflows.
  • Develop and communicate a clear UX vision aligned with Chatham’s strategic goals and measurable business outcomes.
  • Build executive trust, secure investment, and position UX as a recognized strategic driver, not just a delivery function.
  • Increase the visibility of the User Experience Team and the value it brings to the organization and build strong relationships with commercial and client-facing teams.
  • Remove organizational blockers by securing early client access, ensuring UX engagement at the right stage, and enabling the team to focus on high-value output.
  • Partner with UX Operations to define scalable workflows, team rituals, and resourcing models that balance delivery speed and quality.
  • Lead, mentor, and grow a multidisciplinary UX team with clear roles, expectations, and progression paths.
  • Partner with Product and Engineering to improve delivery focus, optimize PDLC touchpoints, and guide the strategic growth and adoption of the Design System.
  • Define and track UX metrics to guide decisions and demonstrate ROI, including accessibility and inclusive design measures.
  • Be an active member of the User Experience Team, participating in interface reviews, feedback sessions and demos.
  • Turn complexity into simplicity. 

Your impact:  

You will elevate UX’s role across the company by gaining earlier involvement in strategic initiatives, securing consistent executive support, and building clear, measurable links between UX and business outcomes. Success will be reflected in stronger cross-functional alignment, improved UX maturity across disciplines, a visible increase in team retention and growth, and tangible evidence of UX’s contribution to product success, client satisfaction, and revenue growth. 

Contributors to your success:   

  • 10+ years of experience in UX/Product Design with at least 5 years leading multidisciplinary teams (UX Research, Design Systems, Product Design, Design Ops). 
  • Proven success influencing executives and managing upward in an in-house B2B environment.
  • Track record of delivering measurable UX impact tied to business goals and P&L.
  • Deep understanding of visual and interaction design principles, including accessibility and ADA compliance.
  • Expertise in design systems, scalable design processes, and Agile/PDLC collaboration with product and engineering teams with a delivery mindset.
  • Proficiency with Figma, Jira/Confluence, and other design and collaboration tools.
  • Experience applying AI tools (e.g., ChatGPT, v0, Copilot) in design workflows.
  • Exceptional storytelling and executive communication skills.
  • Ability to foster collaboration, transparency, trust, and safety while encouraging debate and committing to decisive actions that advance the team.
  • Portfolio demonstrating design system deliverables and/or user experience and visual design work.
  • Portfolio highlighting UX leadership with case studies, influence on outcomes, and how design direction supported business success. 

About Chatham Financial:  

Chatham Financial delivers financial risk management advisory and technology solutions to organizations across industries and around the world by helping companies maximize value in the capital markets. At Chatham, we help businesses improve their bottom lines. But that’s not the only place we’re committed to making an impact. We look beyond our clients, too — enhancing the markets where we work, supporting the clients we partner with, helping our employees thrive, and giving back to the world at large. And when you join Chatham, you’re an integral part of this equation, enabling us to live this purpose-driven philosophy every day.   

Chatham Financial is an equal opportunity employer.

#LI-onsite

#LI-RK1

Create a Job Alert

Interested in building your career at Chatham Financial? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

How did you hear about Chatham Financial? *
What is your preferred Chatham office location? *
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Chatham Financial’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.