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Senior Program Manager, Service Design

San Francisco, California, United States

About Checkr
Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. 

A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

About the team/role

We are seeking an experienced and dynamic Program Manager to join our Service Design team. This role is crucial in driving self-service improvements through GenAI initiatives, enhancing user experience, and advancing Checkr’s goal of increasing overall customer satisfaction. The role requires a proactive, curious,  and self-motivated individual capable of managing interconnected roadmaps and ensuring seamless delivery of strategic initiatives across our service design strategy. The ideal candidate will have experience in managing operational improvement projects, a strong ability to collaborate with technical and design teams to drive user-centered service improvements and strategic goal alignment, and a knowledge of and curiosity about exploring AI and new technologies.

What you’ll do

  • Manage the day-to-day service design improvements. Ensuring projects align with business strategy and goals.
  • Develop comprehensive project plans including documentation, timelines, and deliverables for GenAI initiatives, maintaining thorough project documentation throughout project lifecycles.
  • Champion continuous improvement cycles to enhance operational efficiency and user experience across self-service platforms.
  • Facilitate regular meetings, provide updates, and ensure transparent communication with all stakeholders involved in GenAI initiatives.
  • Manage service design Jira boards and sprints to ensure aligned delivery of roadmap and run-the-business items, optimizing collaboration and efficiency
  • Strong analytical skills and reporting experience, with the ability to create clear and compelling narratives of success based on data insights.
  • Oversee the strategic alignment of AI projects with Checkr’s broader business goals, engaging with leadership and project teams.

What you bring

  • 5 years of experience in program/project management with a focus on operational improvements and/or GenAI implementation.
  • Strong background in operations and program management tools such as JIRA, GSuite, and Smartsheet.
  • Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable solutions.
  • Proven ability to engage and manage stakeholders across diverse technical and non-technical teams.
  • Excellent communication skills, capable of articulating complex concepts to diverse audiences.
  • Exceptional organizational skills, with the ability to manage multiple projects and priorities effectively.
  • Experience or interest in service design methodologies is a plus.

What you’ll get

  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive cash and equity compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The base salary range for this role is $120,069 to $141,258 in San Francisco, CA.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

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