Customer Success Implementation Manager

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

About the team/role
As a Customer Success Implementation Manager, you will drive execution with our most important customers and partners.  In this role, you will coordinate cross-functionally across all departments within the organization: Product, Engineering, Operations, Revenue, Finance and Legal. You will own the day-to-day project management of multiple deployments running simultaneously.  We aim to provide a white glove service, manage project scope, and ensure deployments are completed on time. Our ideal candidate is fundamentally a project manager who has experience deploying integrated software solutions.

What you’ll do

• Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
• Communicate and influence on project planning, execution, and delivery
• Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process — including but not limited to:
• Develop and deliver project plans and RAID logs based on templates
• Provide ongoing deployment progress to management using relevant reporting tools and dashboards
• Develop and oversee the project and lead regular project check-in meetings
• Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
• Coordinate internal resources as required, drive project to release on time with high-quality
• Prepare and coordinate client training; consult and help customers or partners understand product features and benefits
• Transition customer or partner from sales to customer success or business development
• Manage dependencies both within and across the company for multiple projects running simultaneously
• Translate relevant, actionable information to be digestible by various audiences (project-level resources to executives)

What you bring

• 3+ years of project management experience in related industry or SAAS
• Outstanding written/oral/presentation skills; comfortable communicating at multiple levels within an organization (executives to analysts)
• Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
• Strong technical understanding of software systems at scale
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The base salary range for this role is $111,000 to $130,000 in San Francisco, CA.

Equal Employment Opportunities at Checkr

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.