Solutions Architect, Truework

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

About the Role

Truework, recently acquired by Checkr, provides access to crucial employment, income information and asset information needed for mortgage loans, apartment rentals, background checks, and more. We are disrupting a $5B+ industry, dominated by legacy incumbents and outdated processes, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

As a Solutions Architect on the Truework team, you’ll be a critical partner in a uniquely hybrid position that requires both business and technical knowledge; as well as expertise to design and iterate solutions to deliver and optimize Truework’s solutions for existing customers. In this role, you will guide our customers and partners to deliver amazing value to their business with our products, demonstrating thought leadership to frame the customer’s strategic direction, and orchestrating our customer and product teams to achieve the desired outcome. 

This role partners across multiple roles within Truework including Sales, Customer Success, Product and Engineering - in order to guide the implementation, integration, and expansion of our solutions. You’ll also serve as the tip of the spear in growing the reach of our technology in new use cases and markets.

Position Responsibilities:

• Facilitate continuous discovery to understand customer’s end to end verification workflows including challenges and needs to derive business and technical requirements. 
• Facilitate optimization sessions and provide recommendations to enhance customer process and solution
• Provide architectural oversight for complex customer deployment including webhook events and API integrations
• Identify technical system and infrastructure interdependencies to ensure on-time delivery
• Create and present solution design including end to end workflow to customer and internal groups within Truework 
• Validate delivered solution to ensure its alignment with design
• Develop customer UAT test cases and facilitate UAT
• Serve as technical expert during implementation
• Assist in troubleshooting deployment problems when deep expertise is required
• Triage, debug, and drive mitigation of service-impacting issues
• Team player who will work across the organization working closely with Product Management and Engineering to continue improving the way we serve our customers
• Ability to travel as needed 
  
  

What you bring:

• 5+ years of experience in technical consulting roles such as professional services - primarily in the post sales lifecycle. 
• Understanding of RESTful API’s
• Relevant experience integrating with third-party service vendors is a plus
• Demonstrated excellent oral and written communications, comfortable communicating with audiences of varying levels of management; ability to establish rapport, and gain respect and collaboration
• Experience with continuous integration, agile development, real-time collaboration
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
• Interest in working creatively with customers to understand their technical and business requirements and implement solutions, including change management and technical engagement delivery

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The base salary range for this role is $154,000 to $181,000 in San Francisco.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.