Senior Manager, Quality Assurance - Enterprise

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

About the team/role

As the Senior Manager, Quality Assurance - Enterprise, you will build and lead a team dedicated to delivering data accuracy and compliance for Checkr’s enterprise customer base. This role will play a critical role in the company’s support offering, providing a white glove experience to ensure that quality assurance and customer standards are continuously met with exceptional precision. 

You will collaborate closely with Checkr’s Customer Success, Product & Engineering, Legal teams to cultivate a best in class customer experience by owning data quality from the initial research through the background check lifecycle and finished product. 

As a key member of the Operations department leadership team, you will contribute directly to defining and driving organizational strategy, interfacing with executive leadership, and achieving company-level goals.

What you’ll do

• Build, mentor, and scale a team of background check industry experts focused on driving accuracy and compliance for Checkr’s enterprise customers
• Oversee daily team production, maintain workflow quality, and ensure consistent adherence to key performance indicators
• Develop and implement robust frameworks and processes to consistently meet and exceed the high standards of Checkr’s customers
• Proactively manage the customer feedback loop, efficiently fielding requests and needs, and rapidly translating them into impactful solutions
• Serve as a company and product expert, representing the team and its service externally to customers
• Identify and spearhead product and operational improvements in close collaboration with Checkr’s Product and Engineering, Customer Success, and Legal teams

What you bring

• 7+ years of background check industry experience
• 5+ years of people management experience
• Proven experience building and scaling high-performing teams
• A strong analytical mindset paired with a creative approach to problem-solving
• Demonstrated experience working directly with customers, effectively serving as a visible face of the organization
• Exceptional written and verbal communication skills
• The ability to thrive in a fast-paced, iterative environment 

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, Santiago, Chile and our new office in Nashville, TN! Individuals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The base salary range for this role is $113,000 to $141,000 in Nashville, TN.

Equal Employment Opportunities at Checkr

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.