Senior Operations Specialist, Occupational Health

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

About the team/role

As a Senior Operations Specialist in Occupational Health, you will play a critical role in ensuring that candidates move smoothly through Checkr’s drug occupational health testing process. You will monitor performance across our health testing network, create systems and SOPs that improve quality and candidate experience, and serve as a key point of contact between candidates, clinics, and our supply chain team. This role demands both operational rigor and empathetic problem-solving to deliver timely, compliant, and positive experiences.

What you’ll do

• Monitor performance of occupational health tests across our vendor/clinic network, identifying trends, bottlenecks, and opportunities to improve.
• Create and document scalable systems, SOPs, and best practices to ensure consistency and efficiency in occupational health operations.
• Partner with the Supply Chain team to manage clinic/vendor relationships, support vendor SLA conversations and drive accountability.
• Proactively contact candidates and clinics to resolve escalations, delays, or compliance issues.
• Collaborate with cross-functional teams (Product, Compliance, Vendor Management) to drive end-to-end process improvements.
• Analyze and report on performance metrics; package insights into repeatable dashboards and updates for leadership.
• Act as subject-matter expert on occupational health operations and provide guidance during audits or compliance reviews.

What you bring

• 3-5 years of operations or compliance experience in occupational health, clinical operations, or a related healthcare/health testing domain.
• Strong operational rigor with proven success in developing and implementing scalable SOPs.
• Experience partnering with external vendors or clinic networks, ideally within occupational health or clinical testing.
• Strong problem-solving and investigative skills with the ability to resolve complex operational issues.
• Excellent written and verbal communication skills; able to effectively communicate with candidates, clinics, and internal teams.
• Ability to thrive in a fast-paced, high-volume environment with shifting priorities.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Nashville, TN, Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The hourly pay range for this role is $28.37- $35.58 in Nashville, TN.

Equal Employment Opportunities at Checkr

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.