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Quality Assurance Specialist

Nashville, Tennessee, United States

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About the team/role

As a Specialist, Quality Assurance, you will join a growing team dedicated to ensuring data accuracy and compliance for Checkr's strategic and enterprise customer base. This role is pivotal to the company's commitment to delivering exceptional quality, directly supporting top-line company initiatives to delight and retain our most important customers.

You will conduct comprehensive analysis of Checkr’s products, systematically identifying patterns to inform product and operational opportunities. Your investigative work will help Checkr maintain best-in-class accuracy standards while ensuring strict adherence to customer agreements and compliance requirements.

This role requires deep investigative skills, meticulous attention to detail, and the ability to navigate complex public records systems to establish ground truth for criminal background screening accuracy.

What you’ll do

  • Execute and meticulously process complex background checks, ensuring the highest levels of accuracy across identity verification, compliance adherence, and data classification.
  • Document findings in standardized formats, clearly categorizing accuracy issues and root causes to enable systematic product improvements
  • Proactively identify and thoroughly investigate complex issues, developing and driving effective solutions for customers
  • Contribute to continuous refinement of workflows, sampling methodologies, and quality frameworks as the program scales
  • Collaborate cross-functionally with internal teams, including Product, Engineering, and Legal to identify process improvements and improve system accuracy

What you bring

  • 3+ years of experience within the background check industry, demonstrating a deep understanding of industry standards and practices
  • Strong understanding of the US court system, including familiarity with accessing public access terminals and communicating with court agencies
  • Exceptional research and investigative skills, with a keen eye for detail and the ability to uncover critical information efficiently
  • Strong written and verbal communication skills
  • Ability to thrive in a fast-paced, iterative environment 
  • An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What you’ll get

  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive cash and equity compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend

Pay Transparency Disclosure

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

Hourly Pay Range (Nashville, TN)

$25 - $31.25 USD

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, Nashville, TN, and Santiago, Chile. Individuals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.


Applicant Privacy Policy
If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

 

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

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