Singapore Manager (Sales Ops)

Singapore Manager (Sales Ops)

Eligibility: Open to Singaporeans/ PR/ MOE tuition grant recipients requiring Employment pass

Salary: Available upon request

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About Us

Chess at Three is a venture-backed early education company from New York, now rapidly expanding in Singapore. We deliver two award-winning, story-based learning programs for kids aged 6 months to 11 years:

• Chess at Three – teaches chess to children as young as three through storytelling and play

• Birchguard Quest – a fantasy roleplaying game for ages 6–11 that builds collaboration, confidence, and communication

With over 150,000 children taught globally, we’re growing fast and looking for passionate leaders to help us deepen our impact in Singapore.

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About the Role

We’re seeking a Singapore Manager (Sales Ops) to lead enrolment, parent engagement, and sales operations across our Singapore locations. You’ll manage a growing team, shape the customer journey, and help families connect with meaningful enrichment experiences for their children.

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Key Responsibilities

• Team Leadership: Manage and mentor a team of 2–4 Sales Ops staff to drive strong enrolment results and deliver exceptional customer service across United Square, Bukit Timah Plaza, and partner venues

• Lead Funnel Management: Proactively optimise the enrolment funnel—from inquiry to trial coordination, enrolment conversion, and onboarding

• Customer Communications: Oversee all parent interactions across WhatsApp, email, social media, and in-person; build warm, long-term family relationships

• Program Strategy: Lead termly timetable planning to optimise renewals and drive sign-ups

• Marketing Support: Partner closely with the marketing team on KOL/influencer collaborations and parent engagement campaigns

• Feedback & Service Recovery: Surface client feedback to leadership and own follow-up on service issues

• Project Ownership: Take charge of ad-hoc tasks and strategic initiatives that support business growth and brand excellence

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You’ll Be Great in This Role If You:

• Have 5+ years of working experience, including:

  • 1+ year working with children

  • 2+ years in educational sales or customer-facing operations (ideally in enrichment or education)

   

• Are highly organised, results-driven, and people-focused

• Communicate clearly, confidently, and with empathy

• Love working with families and want to make a difference in early childhood learning

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Join us to bring stories to life — and help shape the next generation of confident, curious learners.