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Club Lead Coordinator (UES)

1309 Madison Ave, New York, NY 10128

Company Description:

Chess at Three is a VC-backed early education company based in New York City that uses the power of storytelling to break down complex subjects for young children ages three and up.

We teach tricky subjects like chess and music through fun, engaging stories that allow even the youngest students to discover core concepts alongside silly, memorable characters. Each story-based lesson hinges on an interactive “aha” moment, a method that has revolutionized the way difficult subjects are taught and empowers everyone, regardless of experience, to pass along vital life skills to early childhood learners.

We’re also expanding our geographic footprint and educational content beyond chess and music into subjects like backgammon, Go, role-playing games, puzzle cubing, financial literacy, nutrition and wellness, and more, throughout the US and beyond.

WHAT IS THE ROLE?
Club Lead Coordinator is our “captain of the ship” in curating an inspiring, exciting, and welcoming space for kids to learn chess through engaging stories! They are the first and last point of contact for students and creating an impression of warmth, professionalism and efficiency is essential. They have the knowledge and customer service know-how to answer any curiosities regarding our classes/events/merchandise offerings available within the club. They are self-starters with a motivation to succeed in growing a new client base . A fan of free coffee/tea/treats daily, but is not an essential requirement... But by gosh, they must love games and stories!

WHAT WILL YOU DO?
Club Lead Coordinator is a key holder and accountable for all club operations, including opening and closing protocols, greeting clients, enrolling students, coordinating, assisting, and upholding high teaching standards of the tutors, answering client inquiries by phone or in person, placing merchandise transactions, upholding customer service standards, and general day to day operations.

Essential Functions:

  • Opening/Closing Operations
  • Greeting students as they arrive for class and making sure they feel comfortable while waiting for class - General administrative duties such as enrolling students, logging attendance, coordinating student makeups, and logging weekly club revenue and expenses
  • Answering calls and responding to inquiries
  • Copying and filing hilarious pictures of kings, queens, dragons etc.
  • Replenishing/logging merchandise inventory
  • Keeping the club tidy and in order with light cleaning and giving notification for facility repairs
  • Play games!

Additional Functions:

  • Coverage of classes when a tutor is tardy or absent (For example: someone throws a toaster on the subway tracks, the tutor must evacuate, and now their commute is delayed. True story.)
  • Enrolling new clients and executing strategies to build a new client base
  • Organize/Collaborate in running chess tournaments and additional club events (MUST BE AVAILABLE TO WORK SOME WEEKENDS.)

ROLE SCOPE AND Complexity: The Club Lead Coordinator reports directly to Chief Culture Officer and indirectly to all members of ownership of the company and is accountable for all aspects of club operations. The Club Lead Coordinator is accountable for meeting established customer service standards focusing on both internal customer (tutors, staff, volunteers, etc) and external customer (current clients and all potential customers).

THIS WOULD BE A GREAT FIT IF YOU HAVE:

  • High school degree or equivalent
  • Written and Verbal skills
  • Team player within a team environment * Exceptional Customer Service
  • Multi-tasking
  • Detail Oriented Preferred
  • Experience with kids
  • Willing to participate in a Chess at Three Chess Tutor Orientation/Training (paid) * Front Office/Administrative Experience
  • Background check required
  • You appreciate a good game!

Compensation:

  • $25/hr
  • Monthly profit share up to $3,000 based on student enrollment
  • Total Annual Compensation - $60K - $80K depending on performance

 

Schedule: 40 hrs per week – average Monday through Friday 10:30-6:30pm plus some weekend availability
Health benefits available
Work Location: 1309 Madison Ave, New York, NY 10128

Chess at Three provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For additional questions, please contact recruiting@chessat3.com

Hourly Pay Range

$25 - $25 USD

Monthly Profit Share

$1 - $3,000 USD

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