Account Manager

About the Role

As our Account Manager, you will be a strategic partner to CPGs, retailers, and shopper marketing clients, driving campaign success through cross-functional collaboration and proactive client engagement. In addition to owning the post-sale campaign process, you’ll strengthen client relationships by providing strategic insights, identifying growth opportunities, and leading key meetings to align on expectations and strategies. Your client-centered approach and expertise in digital media measurement will enhance client success and advance additional sales opportunities.

Responsibilities

• Own the post-sale campaign process, serving as a key point of contact for CPGs, retailers and shopper marketing clients while delivering best-in-class client support
• Partner with the Sales team to strategize and support assigned accounts, ensuring seamless campaign execution, strong performance, and client success
• Possesses a deep understanding of metrics and methodologies, leading strategic conversations that enhance client trust and clarity
• Actively supports new and junior team members, providing guidance, resources, and mentorship
• Drive internal efficiencies and participate in discussions to streamline and standardize departmental or cross-departmental processes 
• Work with Marketing to review RFPs and gather historical insights to enhance client proposals
• Build and maintain strong client relationship, providing consistent updates, proactively resolving client requests and identifying ways to grow accounts 
• Develop and present kick-off call (KOC) decks, leading client meetings to align on campaign expectations and strategy
• Gather client assets and work with freelancers to build creatives and shoppable links
• Send creatives to clients for final approval and manage revision process
• Collaborate with the Campaign Management team to ensure performance and provide strategic guidance on campaign delivery
• Develop expertise in digital media measurement, leading client conversations about sales metrics and confidently articulate methodologies and results 
• Create and lead final campaign report meetings, delivering actionable insights, recommendations and opportunities to grow accounts
• Consistently deliver high quality work and autonomously with minimal guidance from manager
• Stay informed of marketing trends to incorporate best practices into client strategies and communications
• Collaborate with Product Marketing to create effective training materials and client facing 
• Build upon team and company culture and act as a champion of the Chicory Principles

Qualifications

• Experience in digital media, account management, advertising or related field
• Proven track record managing post sale campaigns and client relationships
• Knowledge of digital media measurement including sales metrics and campaign analytics
• Ability to lead client facing highlighting insights that drive client success
• Skilled in interpreting campaign performance data and translating into recommendations
• Experience acting as a player/coach, mentoring junior team members and while contributing individually
• Exceptional verbal and written communication skills to engage clients and collaborate with internal teams

The base salary range for this position is $80,000 - $100,000 annually.
Location: New York/Hybrid

Benefits & Perks

Focusing on your health and wellbeing:

• Comprehensive healthcare benefits, including dental + vision plans
• Flexible paid time off policy for vacation, sick days, mental health days, and more!
• 14 paid holidays + flexibility to take paid time off for any other holidays you observe
• Employer-paid membership to One Medical
• Free ClassPass membership

Creating a culture in which you can thrive:

• Annual learning & development stipend
• Flexible remote and hybrid work style arrangements
• Fun and friendly office in NYC stocked with free snacks
• Virtual and in-person outings and fun activities with our amazing team 
• Dog-friendly workplace

Supporting you financially:

• Competitive compensation package, including base salary + stock options
• Flexible Spending Account (FSA) + Health Spending Account (HSA)
• 401k retirement plan
• Commuter benefits
• Discounted pet insurance

Our Philosophy

At Chicory, we know that we are strongest when every person is valued, respected and treated with dignity. We actively put aside assumptions and judgment and work to make space for all points of view. We do serious work but don’t take ourselves too seriously. We consider our playful spirit a competitive advantage to building better relationships and finding the smartest solutions. We produce the best results by hiring smart people and giving them the space, safety and the resources to do their work. We are building a company people love working with and working at.

Our Commitment Statement to Diversity, Equity, Inclusion, & Belonging

At Chicory, diversity, equity, inclusion, and belonging are key ingredients in our recipe for success. Our diverse experiences, backgrounds, identities, and ways of thinking elevate the level at which we operate; this allows us to innovate in old-school industries by looking not at how things have been done, but how they should be done. We are building a workplace built on merit and equity where every one of us has a voice at the table. 

Our Values

• Operate with Empathy
• Embrace Individuality
• THINK
• ​Make Chicory Fun!

Our Principles

• Be Good People: We bring the best out of each other by being good to each other. We operate with empathy, respect and integrity. We balance confidence with humility. We believe we can build a great company and have fun doing it.
• Seek to Understand: Leaders seek first to understand, then to be understood. Instead of
• demanding things of others, or throwing orders around, we ask probing questions to understand where others are coming from. Leaders are collaborative and strive to solve problems together.
• Own It: Leaders are owners. They take full responsibility for their areas of the business. They actively seek out ways to make improvements and create efficiencies. They catch and fix issues before they are pointed out to them. They don’t take the role of bystander. They take pride in the work that they do.
• Bias for Action: Time will always be the limiting factor and indecision stifles progress. Most decisions are reversible. Leaders act today instead of waiting until tomorrow. The biggest mistake we can make is to be afraid of making mistakes.
• Separate Your Ego From Your Position: Great leaders actively seek out reality and are willing to change their stance. They promote positive conflict and let the best decisions come to light, even if it may cause them pain. They can admit when they are wrong and commit wholeheartedly to decisions once they are made. They fight for the greater good of the company, not themselves.
• Hold High Standards: The quality of products, services and processes determines the speed at which we can operate. Leaders set high standards for themselves and their teams. They hold these standards with conviction and actively communicate when they are not being met.
• Have a Beginner’s Mind: Just because something has been done a certain way doesn’t mean it’s the best way. We actively take moments out of our day to reflect on the past, present and future. This allows us to look at each challenge with a fresh perspective and welcome viewpoints that challenge the status quo.
• Be Deliberate: Great leaders are intentional with their words and actions. We are direct. We avoid overcomplication. We strive to accomplish more with less.
• Expand Your Knowledge: Leaders have a deep understanding of the business and the industry we operate in. They know how their skills impact their role, how their role impacts the business and how the business impacts the industry. They take time to read the world to anticipate the future. They are always improving themselves and those around them.