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Associate Manager - Operations

Santiago, Región Metropolitana, Chile

About Checkr
Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. 

A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2023 Breakthrough Company.

About the team & role

The Associate Manager plays a central Operational role in the Compliance Ops teams of Disputes and Quality Assurance at Checkr. You will join our growing Operations team with a compliance focus, which ensures the accuracy and efficiency of the background screening process. This entry-level management position requires a candidate with strong communication and interpersonal skills, a desire to coach and develop people, attention to detail and a willingness to dive deep into projects. You will become part of a hard working, scrappy team creating a new standard of quality in the background screening industry.

What you'll do

  • Lead. Grow, develop, and engage your direct reports within our growing teams. Manage the teams day-to-day business needs, provide feedback and coaching, and conduct performance reviews.
  • Solve. Identify and surface bugs, patterns and trends that impact efficiency and report quality, and collaborate cross-functionally with stakeholders to fix problems at the root cause. Optimize team performance to meet critical KPIs and daily productivity targets.
  • Drive. Ensure maximum possible accuracy of records and compliance with all local laws and regulations. Partner with management to analyze and drive projects and initiatives to completion. Foster an environment of experimentation, analytical thinking and precision. 
  • Do. Find ways to uplevel your team and the work they do. Use data to optimize processes, creatively solve problems, and diagnose/identify areas for further quality analysis. Synthesize recommendations and share with key stakeholders to drive business decisions. Communicate cross-functionally to ensure timely resolutions and information integrity. Partner with additional Managers  to foster a positive team environment built on our core values of collaboration, transparency, humility, ownership and grit. 

What you will bring

  • Candidates with 3+ years of professional experience in a fast-paced startup environment 
  • Prior people management and risk, fraud, audits, compliance or trust & safety experience is a plus
  • Excellent research, critical thinking and customer service skills 
  • Strong verbal and written communication skills 
  • Ability to provide feedback, coaching and direction to individual contributors with a focus on both individual and team performance
  • Attention to detail and extremely well organized 
  • Process and solution oriented
  • Comfortability with data, ability to synthesize performance metrics and speak to data trends within the department 
  • Excellent investigative, critical thinking and customer service skills/mindset - experience in crisis or incident response is a plus
  • Proficiency in computer applications (both offline and internet based) is required
  • Project management skills - ability to assist ongoing projects mangeged by the ops management team
  • Ability to travel 5-15% of the time
  • Advanced English communication skills

What you get

  • A collaborative and fast-moving environment
  • Be part of an international company based in the United States
  • Learning and development reimbursement allowance
  • Competitive compensation and opportunity for professional and personal advancement
  • 100% medical, dental, and vision coverage for employees and dependents
  • Additional vacation benefits of 5 extra days and flexibility to take time off
  • Reimbursement for work from home equipment

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

 

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