Quality Assurance Associate

About Checkr
Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. 

A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2023 Breakthrough Company.

The Quality Assurance Associate is a key member of our Quality Assurance & Operations teams at Checkr, which is dedicated to enhancing the precision and efficiency of our background screening processes. This role demands a candidate who excels in communication and possesses excellent interpersonal skills, can maintain composure under pressure, and has meticulous attention to detail. Your responsibility will include conducting in-depth research and problem-solving. Join our diligent and determined team as we set new benchmarks for quality in the background screening industry.

What you'll do:

• Manage a high volume of tasks with a focus on ensuring the accuracy and quality of background reports through diligent processing and attention to detail, possibly involving communication with court clerks and law enforcement agencies
• Communicate effectively with QA teammates and leaders to ensure that issues are flagged to facilitate resolution, maintain quality, and drive key performance indicators.
• Complete all required training and collaborate with QA leadership to maintain knowledge and quality on all QA workflows
• Meet productivity and quality targets established by leadership to achieve team and business needsAdhere to the policies & procedures set forth within the Checkr US/CL and QA handbooks for ticket-based teams
• Understand and exemplify the Checkr Core Values in daily work

What you will bring:

• 1-2 years of relevant experience in customer success or operations desired, with a background in risk, fraud, compliance or trust & safety is a plus.
• Research-driven with excellent investigative and critical thinking. Familiarity with judicial processes and experience in criminal case information and municipal ordinances is a plus.
• Exceptional verbal and written communication skills with a commitment to thorough documentation of details and actions.
• Highly attentive to detail and exemplarily organized with a demonstrated ability to manage multiple priorities and adhere to strict deadlines.
• Effective interpersonal skills with a forte in both giving and receiving constructive feedback and a proactive approach to seeking feedback.
• Process and solution-oriented. Comfortable making decisions and leveraging resources to ensure confidence in doing so
• Works well under pressure, comfortable in working within time restrictions and deadlines
• Proficiency in computer applications (both offline and internet-based) is required, GSuite, Public Access Terminals, Salesforce, Maestro, and Zendesk experience preferred
• Advanced English communication skills

What you get

• A collaborative and fast-moving environment
• Be part of an international company based in the United States
• Learning and development reimbursement allowance
• Competitive compensation and opportunity for professional and personal advancement
• 100% medical, dental, and vision coverage for employees and dependents
• Additional vacation benefits of 5 extra days and flexibility to take time off
• Reimbursement for work from home equipment

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.