Salesforce Systems Analyst

About Checkr
Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. 

A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2023 Breakthrough Company.

Job Summary:

We are seeking an experienced Salesforce Sales System Analyst to join our dynamic team. This role is crucial for maintaining and enhancing our Salesforce environment to ensure optimal performance and user satisfaction. The Salesforce System Analyst will be responsible for providing systems support, implementing issue remediation, managing integrations, report building, and cross-system management activities. This position offers an excellent opportunity to work in a challenging and rewarding environment where your skills in Salesforce and project delivery will drive significant business outcomes.

Key Responsibilities:

• Systems Support: Serve as the primary point of contact for all Salesforce and Sales systems queries and issues. Provide timely resolution and escalation of user issues and ensure effective communication with stakeholders regarding status and expected outcomes.
• Issue Remediation: Identify, diagnose, and resolve Salesforce and other system issues. Collaborate with the development team and other business/IT staff to ensure functional and technical issues are addressed promptly.
• Integration and Report Building: Develop and support between Salesforce and other systems. Utilize Salesforce tools to create complex reports and dashboards that provide valuable business insights and optimizations. 
• Cross Systems Management: Coordinate with other system managers to ensure that Salesforce integrations work seamlessly across platforms. Manage the impact of these integrations on Salesforce system performance and user experience.
• Project work: help support projects aimed at expanding or improving the Salesforce platform usage based on evolving business needs.
• User Training and Support: Develop user guides and training materials. Conduct training sessions to enhance users' competencies.
• Compliance and Best Practices: Ensure that the Salesforce environment complies with all internal policies and industry best practices. Continuously seek to improve data quality, security, and integrity within the system.

Qualifications:

• At least 3+ years of experience managing Salesforce systems in a similar role.
• Strong knowledge of Salesforce CRM platforms and Sales processes.
• Experience in managing integrations and maintaining system interfaces across diverse platforms.
• Excellent problem-solving skills and the ability to work under tight deadlines.
• Strong interpersonal and communication skills, capable of working in a team environment and managing relationships with users at various tiers.
• Certified Salesforce Administrator or Salesforce Developer. preferred.
• Experience with SFDX is a plus.
• Bachelor’s degree in Information Technology, Computer Science, or related field is preferred
• Advanced English communication skills (written and verbal communication required) 

What you get

• A collaborative and fast-moving environment
• Be part of an international company based in the United States
• Learning and development reimbursement allowance
• Competitive compensation and opportunity for professional and personal advancement
• 100% medical, dental, and vision coverage for employees and dependents
• Additional vacation benefits of 5 extra days and flexibility to take time off
• Reimbursement for work from home equipment

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.