IT Support Engineer II

About Checkr
Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. 

A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2023 Breakthrough Company.

Checkr is looking to grow our IT Operations team! We are looking for an IT Support Engineer for Checkr’s Santiago office. This person will help ensure we provide world-class technical support for our employees and our spaces. We are looking for a rockstar that thrives in a fast-paced environment, is an independent worker, and takes pride in their work by completing tasks right the first time. Ideally, you have experience providing exceptional technology support in a start-up and/or corporate environment being comfortable with enterprise networking, conference room technology and basic computer troubleshooting. This role requires you to be great with people with a strong focus on process and documentation. You will be joining a diverse team that is passionate about finding ways to improve and innovate so that together we can provide Checkr with the best workplace technology experience. 

Responsibilities:

• Provide delightful IT assistance to all Checkr employees for tasks including password resets, access requests, A/V help (Conferences Rooms, Zoom Rooms, Basic audio system, smart TVs), etc.
• Provide onsite technical support for Checkr's Santiago’s Office
• Deploy hardware and run IT orientation for new hires in Chile
• Provisioning, deprovision and audit user accounts
• Track, resolve or dispatch all issues in Jira Service Desk
• Support cloud services e.g. Google Workspace, Slack, Okta, and many more
• Create and update technical documentation on Checkr systems
• Improve the experience of our users and our internal processes by constantly asking "How can I make things better?"
• Collaborate with other Checkr’s to complete tasks and projects on time
• Own lifecycle management and procurement for Chilean hardware

What you bring:

• 3+ years experience with Mac or PC technical support
• 3+ years experience working in a heavily SaaS-based environment (Slack, Zoom, Google Workspace, Okta etc.)
• Fluent Spanish & English speaker with strong reading and writing skills
• Ability to create strong connections with internal and external teams
• Strong understanding of computer fundamentals: networking, hardware & operating systems
• Experience performing hardware/software configuration and troubleshooting on MAC & Windows devices
• A positive attitude and excitement for building new processes and policies for a rapidly growing organization
• Ability to form strong relationships with internal and external stakeholders
• Experience with MDM (Kandji/Intune)
• Experience working with remote teams and multiple offices, while using tools like Slack or Zoom to support them
• Ability to work daily in our Santiago office.

The gross base salary range for this role is $18,650,000 clp to $21,950,000 clp in Santiago de Chile.

What you get

• A collaborative and fast-moving environment
• Be part of an international company based in the United States
• Learning and development reimbursement allowance
• Competitive compensation and opportunity for professional and personal advancement
• 100% medical, dental, and vision coverage for employees and dependents
• Additional vacation benefits of 5 extra days and flexibility to take time off
• Reimbursement for work from home equipment

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.