Store Manager - West Hartford

About Us: 

At Chip City, we bake joy daily! We specialize in creating ooey-gooey, freshly baked cookies and providing an exceptional customer experience. As a growing company, we are looking for passionate, energetic leaders to join our team.

Job Summary:

As the Store Manager at Chip City, you’ll be the heartbeat of our cookie shop! You’ll lead a team of awesome cookie enthusiasts, ensuring every customer leaves with a smile and a sweet treat. From overseeing daily operations to making sure our cookies are always fresh and delicious, you’ll create a fun, welcoming environment where both customers and team members thrive. If you love cookies, people, and making a difference, this is the perfect role for you! 

Responsibilities: 

• Lead and inspire your amazing team of Counter Staff and Shift Leaders to achieve sales goals
• Recruit, hire, train, and mentor our new hires to ensure they perform at their best and follow our high company’s standards
• Make sure every customer walks away happy, handling any questions or issues with care and kindness
• Supervise the baking process to ensure we follow the standard operating procedures and meet our high quality standards
• Take care of the numbers, including sales reporting, payroll, and making sure we stay on budget
• Oversee daily operations by handling staff schedules, payroll, ordering supplies, managing inventory, and making sure every customer gets top-notch service
• Ensure the store is sparkling clean, cozy, and follows all safety and food standards
• Regularly check equipment and work areas to keep things clean, safe, and up to our sanitation standards
• Create a positive, team-first atmosphere that’s fun for everyone—both customers and employees

Qualifications: 

• High school diploma or equivalent required
• 1+ years of retail or food service experience in a leadership or supervisory role
• Excellent leadership and communication skills, with the ability to effectively motivate and coach team members
• Ability to work efficiently in a fast-paced environment and adapt to changing priorities
• Detail-oriented with a focus on maintaining quality and consistency in product output
• Understanding of food safety regulations and willingness to enforce sanitation standards
• Food Protection Certification preferred or willingness to obtain (where required).
• Flexibility to work mornings, nights, weekends, and holidays as needed.
• Successful completion of on-the-job training.

Physical Requirements: 

• Ability to navigate a bakery, stockroom, and office spaces, with the capability to lift up to 30 lbs., with or without reasonable accommodation.
• Capability to work in a commercial oven's high-temperature environment.
• Ability to withstand extended periods of standing. 

Benefits + Perks:

• Medical, Dental, and Vision insurance plans 
• Up to 10 days of Paid Time Off (PTO) 
• 401(k) Retirement Plan
• Free shift cookie and beverage
• 50% Off employee discount
• Commuter benefits with pre-tax savings 

Pay Range: $23.00 - $25.00 per hour