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Analyst, Customer Service
Who We Are
We’re Chomps, the fastest-growing food brand in the U.S. and we’re reimagining snacking. Our meat snacks are made using high-quality proteins, no sugar, and real ingredients – because we believe snacking should be simple, delicious, and convenient. Chomps can be found in over 20,000 stores nationwide with a strong e-commerce presence. Our mission is to inspire, educate, and fuel our community with accessible, real food that doesn’t compromise on taste.
Traits of a Chompian
If you’ve been called scrappy, resourceful, and persistent, then you might just be a Chompian. You’re a team player who’s self-motivated and action-oriented. You’re committed to delivering efficiency and accuracy, and you happen to be great at proactive cross-functional communication. You’re a critical thinker and a natural problem solver who enjoys details, research, and data. You take initiative and complete ownership of everything you do, and you’ll go the extra mile for your team, consumers, and audience. You’re hungry to learn with a passion to grow and improve every day. You also take a keen interest in health, fitness, and nutrition. Sound like you? Then we want to meat you.
*Accepting applications Thursday March 27th through Thursday April 3rd, 9pm Pacific Time
What You Will Do
We are looking for a dynamic and detail-oriented aspiring sales operations professional to join the team as a Customer Service Analyst. Your primary responsibility will be to proactively manage customer orders by tracking POs from receipt to delivery, identifying at risk orders, and providing quick and clear communication. You will work cross-functionally, collaborating with various internal and external partners, to improve processes and support departmental reporting needs.
Responsibilities
- Proactive PO Management:
- Daily/Weekly PO Tracking (from receipt to delivery)
- Identify opportunities to improve procedures and policies that add value to the business (i.e. lead time, MOQ improvements)
- Identify “at risk” POs that could be late & proactively remedy solution across fulfillment and sales teams
- Confirm all POs have been accepted / showing up in NetSuite to avoid delays
- Own Expedite Requests
- ASN process improvement
- Own Projected monthly fees at the customer level
- Track shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment
- Support weekly internal customer order prioritization discussions with key stakeholders by conducting inventory availability analyses
- Flag POs that are specific to customer launches, promotions etc.
- Document weekly allocation meetings for the team to reference in future weeks
- Effective Communication:
- Maintain effective communication with sales team to ensure customer issues/challenges are handled in proper manner
- Communicate external cuts / PO updates (late POs) with all external retail partners
- Work with accounting to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed
- Assist in resolving problems concerning transportation, logistics systems or customer issues
- Reporting:
- Support business analytics, sales & fulfillment department reporting needs through a combination of Excel and PowerBI, including weekly reporting on on-time and in-full (OTIF), customer fees/fines, order cuts, etc. to support identifying customer service performance and driving improvement plans
- Create reports where needed to proactively manage POs across all customers
- Ad-Hoc Projects & Analysis:
- Support sales operations team on forecasting needs across customers as needed
- Collaborate with operations on optimizing transportation methods across customers
- Support in annual maintenance of customer documentation (i.e., fees & fines, shelf-life guarantees, MOQs, etc)
- Collaborate with team to review and update internal documentation (i.e., spec sheet) on a bi-annual basis
Who You Are
- Bachelor's degree in Supply Chain, Analytics, Sales, Business or related field
- 1 - 2 years relevant experience
- CPG experience highly preferred
- Strong analytical skills
- Must be proficient in Advanced Excel; PowerBI experience a plus!
- Outstanding time management skills with demonstrated success of managing multiple concurrent workstreams
- Outstanding communication (both verbal and written) and relationship management skills
Position: Analyst, Customer Service
Reports to: Associate, eComm Operations
Location: Remote
Type: Full-Time, exempt
Salary Range Opportunity:
- The salary range for this role is $70,000 - $75,000 + 10% annual bonus
Compensation Philosophy & Total Comp:
- Our salary ranges are based on verified market data and our philosophy of paying competitively for our size and industry
- Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company
- In addition to base salary, full-time team members receive medical, dental, and vision insurance, 401K 6% match, and monthly reimbursements for wellness and home office.
Other Perks:
- Ability to make an impact: Join a rapidly growing and entrepreneurial-spirited team at a pivotal point to positively impact the food industry.
- Opportunities to grow: Advance within Chomps quickly based on outstanding performance.
- Unlimited PTO and 11+ paid holiday days. Hybrid & flexible remote schedule. Chicago office open to those in the area.
- Paid maternity and paternity leave.
- Bi-annual total team in-person activities.
- Company-wide Continual Education budget.
- An abundance snacks: Enough meat sticks that if you wanted to eat your body weight in them you could (no judgment here).
Our Commitment
Chomps is committed to a diverse and inclusive workforce. To achieve our mission of making nutritious food more accessible we greatly benefit from a range of perspectives, which comes from diversity of all types, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and the smart thing for our business.
We're aware of the research showing that historically underrepresented groups are less likely to apply for a job if they don't believe that they meet all of the criteria. Do you hesitate to submit an application because you believe you need to check every box? Please apply anyway with a thoughtful cover letter! We would love to hear from you to discuss how you can help us build a great team at Chomps.
You must reside in the United States to be considered for this position. Chomps does not provide employment-based visa sponsorship at this time. Candidates must be authorized to work in the U.S. without the need for visa sponsorship now or in the future.
Important Notice:
It has come to our attention that fraudsters have been posing as Chomps employees or recruiters and contacting job-seeking candidates regarding potential job opportunities. These fraudulent messages sometimes include a request for payment and confidential personal information. Please note that the Chomps recruiting process does not include asking candidates for payments or other confidential financial information.If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles: https://chomps.com/pages/chomps-careers. If you have questions please email us at careers@chomps.com
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