Director of Product (Payments)

As a Director of Product, Payments, you will be responsible for leading our end-to-end payments strategy and execution across platform partnerships, clearing & settlement, reconciliation, risk & compliance, funds flow/ledger, and cost optimization. You’ll align payment platform capabilities with restaurant POS needs, drive reliable money movement, and deliver measurable improvements in authorization, transparency, and unit economics.

What You’ll Focus On

• Payment Platform Integrations: Payment platform collaboration and integrations to power reliable, scalable payment experience.
• Clearing & Settlement: Define payout and settlement standards and drive clear, merchant-facing transparency.
• Financial Reconciliation: empower reconciliation to support accurate closes and audits.
• Fraud & Compliance: Establish a risk and compliance framework (incl. PCI/EMV baselines) to reduce exposure while staying audit-ready. 
• Funds Flow & Ledger Platform: Build a high-integrity funds and ledger foundation for splits, balances, fees, and reporting.
• Cost Optimization: Improve auth rates and lower blended costs via policy and routing strategies. 

What You Bring

• 6 years in payments/fintech/retail product; 3 years leading PMs; restaurant/POS a plus.
• Solid knowledge of acquiring/gateway/clearing/settlement and card-scheme rules; familiar with PCI/EMV security baselines. 
• Ability to define and execute product strategy and vision, align it to company goals, and drive market research, competitive analysis, and customer insights to identify opportunities and growth.
• Experience with integrating with payment platforms such as Stripe or Adyen, is a plus. 
• Strong data-driven execution and cross-functional leadership.
• Exceptional communication, presentation, and interpersonal skills—able to convey complex concepts to both technical teams and executives.
• Fluent English; Mandarin is a plus.

Work Condition:

• This position is primarily remote, requiring extended periods of computer work, analysis, and collaboration via virtual platforms.
• Flexibility to work beyond standard hours during critical budget, forecast, or Board deliverables cycles.
• Must be able to coordinate and communicate effectively with stakeholders across different time zones, adjusting work hours as needed to support business priorities.

What We Offer

• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• The salary range for this position is between $160k to $200k