IT Solutions Manager - Project Management Office

Pay Range: $52.34/hr. - $68.04/hr. | 108,870– $141,530 annually 

Job Posting Closing on: Wednesday, July 23, 2025 📅

Workdays & Hours: FLSA Exempt position. Monday – Friday 8am – 5pm; some evening/weekend work required. Hybrid on-site work model available with supervisory approval; management required to be on-site at least 3 days per week.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest-growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

An IT Solutions Manager position is available with the City of Fort Worth’s IT Solutions Project Management Office. We are seeking a self-motivated professional with a broad knowledge base in project management and technology. The ideal candidate has experience leading a team of professionals and navigating challenges, prioritizing both operational and innovational objectives.

IT Solutions services over 23 City departments and is comprised of over 7 divisions that handle all facets of IT technology, including applications (ERP, GIS, CAD, RMS), infrastructure, audio-visual, security, desktop hardware, helpdesk, finance, data center operations, and radio services. The IT Solutions Project Management Office Team receives over 100 new IT Project requests a year and manages them from concept to deployment, ranging from cloud-hosted solutions to enterprise-wide on-premise solutions.  We continually introduce new technology to the City to streamline business processes, enhance government transparency, and make services more accessible to our citizens. 

We are seeking a candidate to lead a team of project managers responsible for managing multiple small and large-scale technology projects, including budgeting, associated technical resources, and vendor services.  PMs are expected to manage projects through weekly stakeholder status updates, drafting project plans, performing requirements gathering, compiling project artifacts, and reconciling project financials. They provide excellent customer service to internal and external customers while collaborating to deliver technology-driven projects and enhance City business processes. 

The IT Solutions Manager is responsible for project auditing, monitoring, and evaluating the quality, responsiveness, efficiency, and effectiveness of the project managers and their projects. 

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university with major course work in Computer Science, Management Information Systems, Business or a related field
• Five (5) years of increasingly responsible experience in communications, security and/or computer operations, including two (2) years of administrative and supervisory responsibility.
• Valid Driver’s License
• Candidate selected for hire must pass a Criminal Background Check for CJIS (see below for details)

Preferred Qualifications:

• Experience managing and building a high-performing team of project managers with a focus on team and professional development.
• Proven success in establishing a methodology of reporting key performance indicators (KPIs), baselining, and building a performance standard.
• Experience with Project Management tools such as PPM Pro, Asana, MS Project, Smartsheet, Jira, Monday, Trello, etc., and process mapping tools such as Visio
• Specific training or management of technology projects involving software implementation, endpoint devices, network infrastructure, security cameras, and audio-visual projects that involve understanding the equipment such as desktops, laptops, MDCs, switches, access points, servers, cradle points, AV and digital signage, or similar technologies.
• At least one (1) professional project management certificate from Project Management Institute (PMI) or similar certification (Certified Agile Professional (CAP), Certified Scrum Master (CSM), Professional Scrum Master (PSM), Scaled Agile Framework Agilist (SAFe Agilist), or Project Management Professional (PMP).

The IT Solutions Manager’s job responsibilities include:

• Continuously monitors and evaluates the quality, responsiveness, efficiency and effectiveness of IT Project Managers through regular reporting, key performance indicators, and standardized processes.
• Manages and participates in the development and implementation of goals, objectives, and benchmarks for the Project Management Office.
• Manage the team responsible for the management of multiple projects with tools that produce project timelines and plans, issues and risks registers, requirements matrices, Gantt charts, weekly status reports, and budgets for financial reporting.
• Coordination and facilitation of technical resources across the IT Solutions department and customer departments to achieve the implementation of hardware and software applications that span across networking, cloud-based systems, audio-visual systems, cyber security, and any third-party applications.
• Working with customers to understand their business needs and transform these into technology requirements via requirement gathering sessions, creating requirement matrices, the scope of work (SOW), executed contracts, and implementations.
• Collaborates with IT and business unit leaders; reviews project proposals or plans to determine time frame and funding limitations; and manages internal and external resources.
• Management of project budgets via monitoring and controlling of purchase orders, invoicing against executed contracts.
• Business Analyst skills that include eliciting and documenting requirements, process mapping, and creating infographic charts on project success
• Manage vendor relationships, escalate project issues to management, and monitor and control project tasks and deliverables.

Working Conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.Physical Demand

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Criminal Justice Information Systems (CJIS) Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position:  Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer.  It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.