Emergency Communications Center Manager

Emergency Management & Communications

Hiring Range: $47.33 - $59.68/hr. | $98,453 - $124,136 annual compensation

Job Posting Closing on: Monday, December 22, 2025 đź“…

Workdays & Hours: This position supports a 24/7 workforce, which will require working irregular business hours, including overnights, weekends, and holidays. Workday and hours will be assigned based on the needs of the department. Must be able to activate for 24/7 disaster response as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

A Emergency Communications Center Manager is available within Emergency Management & Communications.

As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking an experienced and visionary Emergency Communications Center Manager to lead one of three specialized focus areas—Operations, Professional Development, or Crisis and Alternative Response —within our Emergency Communications Division.

A Defining Opportunity in Public Safety Leadership – 

This is an opportunity to help reimagine what emergency management and communications looks like in one of America's most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience — with strong support from the department’s 911 Administrator, Emergency Management Coordinator, and Director.

The EM&C Department plays a vital role in safeguarding the community by:

  • Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners,
  • Leading public preparedness initiatives and maintaining communication systems—such as emergency alerts and real-time information sharing—to keep the public informed and protected,
  • Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience.

Minimum Qualifications: 

  • Bachelor’s degree from an accredited college or university with major course work in Communications, Public Administration, or a related field
  • Six (6) years of increasingly responsible public safety communications experience, including three years of administrative and mid-level management responsibility.
  • Must pass Drug Screen, Physical.
  • Must possess a current Texas Commission on Law Enforcement (TCOLE) Master Proficiency Certification at time of job offer
  • Must meet CJIS requirements – see further

Preferred Qualifications:

  • Master’s degree in Communications, Public Administration, or related field
  • Center Manager Certification Program (CMCP) from NENA, and (or) Registered Public-Safety Leader (RPL) from APCO, and (or) Emergency Number Professional (ENP) from NENA

The Emergency Communications Center Manager job responsibilities include: 

  • Provide strategic and operational leadership for the Emergency Communications Center (ECC), ensuring efficient, high-quality emergency call-taking and dispatch services.
  • Supervise and support emergency communications staff, fostering a safe, accountable, and high-performing team environment.
  • Lead one of three specialized focus areas, based on organizational needs and your expertise:
    • Operations – optimizing workflows, systems, and service delivery through employee engagement and data-driven improvements.
    • Professional Development – elevate our culture of continuous learning, performance accountability, and leadership development.
    • Crisis and Alternative Response – strengthen coordination, readiness and triage methodology for non-traditional and high-impact incidents, with a focus on mental health crises.
  • Collaborate across departments and agencies to strengthen interagency coordination, guided by shared goals and performance metrics.
  • Overseeing Emergency Communications operations and staffing to ensure 24/7 coverage and timely, accountable emergency response.
  • Measuring and improving service delivery, using performance data and metrics to identify trends, evaluate effectiveness, and drive continuous improvement.
  • Managing budgets and resources strategically, aligning investments with operational priorities and measurable outcomes.
  • Representing Emergency Communications in interagency coordination, promoting shared accountability and data-informed emergency response protocols.

Working Conditions and Physical Demand as stated on official City job description

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Criminal Justice Information Systems (CJIS) Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position:  Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Apply Now! Come be part of something special in Fort Worth. 🌟

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer.  It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

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