Player Relations Associate

CityPickle is a dynamic and rapidly growing sport and lifestyle brand based in New York City. Our mission is to spread the joy of pickleball and put a paddle in the hand of every urban dweller. We specialize in operating both permanent, indoor pickleball clubs as well as high-profile, seasonal activations.

Location: CityPickle Times Square

Compensation: $20/hour

Hours: Up to 40 hours per week

Start Date: February 1, 2026 (Club opening mid-February) 

Position Overview:

We are seeking a spirited Player Relations Associate at our new flagship Times Square location. The Player Relations Associate will play a key role in creating a welcoming and friendly environment and facilitating a memorable experience for our players.

Responsibilities:

• Greet and direct players/customers/members, check players in, ensure completion of waivers, and other administrative duties.
• Respond to customer service inquiries.
• Facilitate equipment rentals.
• Maintain the Pro Shop; sell merchandise, restock inventory, overall organization.
• Handle credit card transactions.
• Provide basic information about programming and/or direct to someone who can.
• Help keep the courts, cafe, and surrounding areas orderly.
• Aid the players and coaches if something is needed on the courts.
• Support Assistant Managers and General Manager with other miscellaneous tasks as needed.

Skills & Qualifications:

• Friendly, trustworthy, and reliable person with exceptional customer service skills.
• Flexible schedule availability, including weekends and evenings
  • Club operating hours:
    • Monday - Friday: 6:00am - 11:00pm
    • Saturday - Sunday: 7:00am - 10:00pm
• Comfortable using POS systems, iPads/laptops, and other technology
• Strong multitasker able to “wear many hats” in a fast-paced environment
• Demonstrates integrity, credibility, and dedication to CityPickle’s mission
• Past experience in a customer service role is preferred
• Pickleball experience highly preferred
  
  

CityPickle is committed to diversity, equity, and inclusion in our workplace. We encourage qualified individuals from all backgrounds to apply.