Back to jobs
New

Product - B&M & BEAM - Product Program Manager - Seattle

Seattle

Who we are

CSS | CloudKitchens is a fast growing, global, innovative tech company with core emphases in Real Estate, Real Estate Tech, FoodTech, and FinTech. The Product Program Management (PPM) Team is passionate about making sure we build products correctly from their inception; making products reliable through testing and bug resolution; evangelizing the adoption of new products globally by training operations teams; building and maintaining a knowledge base; and keeping our software engineers focused upon building new products by providing proactive communication and resolution of bugs and issues.

As a Product Program Manager, you will be instrumental in bridging the gap between business needs and product delivery. You’ll support the end-to-end process of feature rollouts, product maintenance, and roadmap transparency, ensuring that the needs of both customers and internal teams are met. This role requires a balance of technical insight, strong communication skills, and a deep understanding of product lifecycle management. You will partner with operations teams—including support, enablement, marketing and customer success—along with product teams and engineers to ensure seamless execution and continuous product improvement.

What you’ll do

Business Insights

  • Quarterly Planning: Support product teams with quarterly planning by triaging requests from business units, validating requirements, and gathering additional context to prioritize effectively.
  • Feature Request Process: Identify, validate, and escalate product pain points that require new features, acting as a key voice for customer needs.
  • Cross-Team Collaboration: Participate in cross-team processes and meetings to ensure alignment and facilitate the exchange of insights and feedback between teams.

Product Rollout Coordination

  • Collaborative Rollouts: Coordinate the rollout of new product features by working closely with cross-functional teams including engineering, operations, enablement, marketing and business stakeholders to ensure smooth implementation.
  • Product Testing & QA: Assist with product testing and quality assurance to validate new features and functionality.
  • Documentation & Support: Create comprehensive product feature documentation, including FAQs and troubleshooting SOPs, to ensure team-wide understanding of new features.

Product Maintenance

  • Issue Triage Ownership: Manage the triage process for bugs and issues, acting as the bridge between product and operation teams to ensure swift resolution.
  • Prioritization: Collaborate with engineering and product managers to prioritize issues based on business impact and customer feedback.
  • Collaboration with Engineering: Build strong working relationships with engineers, directly contributing to the development of new features and resolution of technical issues.

Roadmap Transparency

  • Roadmap Visibility for Stakeholders: Provide clear, ongoing transparency into the product roadmap and priorities for both operational and business stakeholders.
  • Program Tracking & Management: Co-own the tracking and management of ongoing programs, ensuring that non-product stakeholders are informed of team progress at all times.

Knowledge Management

  • Ops Education: Own the educational initiatives for operations teams regarding new product features, ensuring that product knowledge is accessible, relevant, and easy to understand.
  • Comprehensive Documentation: Develop and maintain documentation that explains product features, constraints, and limitations for both internal teams and external stakeholders.
  • Ongoing Operations Training: Host continuous training sessions for operations (support, enablement, customer success) to keep teams up-to-date on product changes, new features, and best practices for troubleshooting.

What we’re looking for

Experience:

  • College degree or equivalent work experience is preferred.
  • 2+ years in program management or product operations working within a software engineering team
  • Familiar with Agile methodology and practices, with the ability to support iterative development, prioritize tasks, and collaborate in a fast-paced environment.
  • Experience working cross-functionally with various operations teams (e.g., Enablement, Marketing, Support) to drive project success.
  • Strong skills in Excel, including proficiency in pivot tables, various lookup functions (e.g., VLOOKUP, INDEX/MATCH), aggregate formulas (e.g., SUMIF, COUNTIF), and data visualization (charts/graphs).

Skills & Attributes:

  • Driven Self-Starter: Ability to solve problems with minimal guidance and proactively identify areas for improvement.
  • Competitive Nature: A desire to succeed and "win" in every task, regardless of size.
  • Time Management: Capable of managing multiple concurrent projects and switching contexts effectively under pressure.
  • Communication: Strong verbal and written communication skills, with the ability to clearly articulate ideas and work cross-functionally.
  • Customer Obsessed: Deeply empathetic to customer needs and focused on delivering exceptional customer experiences in every product interaction.
  • Curiosity & Learning: A natural curiosity to learn new skills, with an interest in areas such as data analysis, process optimization, and dashboard engagement.
  • Emotional Intelligence (EQ): High EQ with the ability to ask clarifying questions, think creatively, and make informed assumptions when faced with ambiguity.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in City Storage Systems’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.