People Shared Services Manager I - Makati City

People Shared Services Manager

Who We Are

At City Storage Systems, we're building Infrastructure for Better Food. We help restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality and convenient for everyone. We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What you’ll do

• Design, implement, and continuously improve scalable HR Shared Services processes, influencing HR systems, tools, and roadmaps using frontline operational insights and employee feedback.
• Oversee daily HR Shared Services operations, ensuring compliance with SLAs and KPIs, monitoring workload trends, and allocating team resources to meet demand efficiently.
• Deliver a consistent, high-quality end-to-end employee experience across the employee lifecycle, serving as the primary escalation point for complex employee inquiries.
• Partner with business leaders, HRBPs, and cross-functional teams to assess needs, identify gaps, share best practices, and ensure alignment of HR services with business objectives.
• Lead and develop a high-performing team through coaching, mentoring, performance management, and data-driven recommendations to enhance service delivery and employee satisfaction.
  
  

What we’re looking for

• Bachelor’s degree in Human Resources, Business Administration, Management, or a related field
• 5–7 years of relevant professional experience within HR Shared Services, People Operations, or a similar function
• 3–5 years of domain experience supporting HR processes, policies, and programs
• Demonstrated experience managing service delivery against SLAs and KPIs
• Proven ability to handle escalations, perform root cause analysis, and implement corrective and preventive actions
• Strong stakeholder management skills with the ability to partner effectively across regions and functions
• Experience leading teams through change in a fast-paced, high-growth environment
  
  

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
  
  

What else you need to know 

This role is based in our Makati office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

 

Ready to join us as we serve those who serve others? 

 

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