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Agile Program Support Specialist

United States

CivicActions is a mission-minded company. We focus on helping the government deliver better services through modern software practices. We work in cross-functional, agile teams and communicate openly and honestly. We encourage a balanced, autonomous lifestyle. We are looking for others like us with a true passion for using technology to change our world positively.

We are a full remote, multi-disciplinary team that builds quality digital products and services across government agencies. As a Project Manager initially working on the National Science Foundation (NSF) program, you will be responsible for the end-to-end success of digital products that integrate user needs and stakeholder goals. 

We seek a seasoned Project Manager with seven+ years experience shipping successful digital products using agile methodologies and human-centered design who is willing to work East Cost hours.

This position is fully remote (work from home) and requires a federal background investigation. US residency is required, with a necessity of living here three of the past five years. 

Responsibilities:

  • Cultivate a collaborative and mission-driven team culture.
  • Manage reporting, meticulous budget tracking, deliverables, velocity, performance metrics, SLAs, milestones, risks, key decisions, and timelines.
  • Provide excellent oral and written communication - to all involved parties - on status and issues, plus oversees the preparation and completion of technical/ schedule reports on a regular basis.
  • Proactively guide client relationship building and nurturing, including stakeholder 1:1s and leadership in difficult conversations. 
  • Orchestrate contract management, tracking scope and action items/requests for all parts of the project, including monitoring deadlines.
  • Collaborate with a Product Manager and federal customers/stakeholders for product definition and delivery approach, plus to balance engineering, design considerations, and stakeholder requirements for MVP results serving end users.
  • Support in a Scrum Master role, coordinating with the Product Owner on ticket refinement and sprint planning. 
  • Manage priorities and work independently and with little direction while developing a deep understanding of the technical subject matter and policy objectives.
  • Work with the Sales and Strategy teams on RFP responses, relationship building and general business development activities.
  • Navigate the laws, policies, and people within the government departments to drive the project forward.
  • On/off board project team members.
  • Support team members to create a high morale environment.

Requirements:

  • At least seven years of experience managing agile IT projects.
  • At least three years of government project experience. 
  • A Bachelor’s degree or four additional years of experience. 
  • Familiarity with Unanet or a similar ERP/SRP system.
  • Experience managing large projects and multiple small teams with simultaneous timelines and deliverables.
  • Demonstrated ability in budget reporting and tracking.
  • Efficiency navigating bureaucracy in large organizations.
  • Comfortable working side-by-side with a dedicated Scrum Master, Product Owner, and/or Product Manager.
  • Demonstrated ability to communicate knowledgeably with technical experts across disciplines.
  • Strong financial management and project planning skills.
  • Preferred, but not required: Certification in agile or project management.
  • Preferred, but not required: A previous U.S. Government background investigation.

Salary Range

$100,000 - $125,000 USD per Year

Salary commensurate with qualifications and experience

Location

We are a completely remote team within the United States. We ask that you have a dedicated workspace and fast internet.

Why CivicActions

People who are well taken care of can be more balanced, productive, and happy.

  • We are and always will be a fully remote team. 
  • 100% company-paid medical/dental/vision/life/disability with 100% dependent coverage
  • 401(k) with safe harbor contribution of 3% + 3% matching 
  • Flexible time off policy
  • Paid parental leave - 12 weeks
  • Annual professional development/education stipend - $1,200
  • Annual technology stipend - $1,149 to $749 
  • Employee growth plans, appreciation programs, and paid company summits so you can develop at CivicActions and thrive

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We value diverse teams and are committed to creating a community of inclusion. We are an Equal Opportunity/Affirmative Action Employer.

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