Back to jobs
New

IT and Security Operations Manager

Remote

What we do 

At Civis, we take a science-first approach to solving business problems using person-level data. With a blend of proprietary technology and statistical advisory services, we help public and private sector organizations find, understand and connect with the people they care about, so they can stop guessing and start using mathematical proof to guide decisions. We know others use “data science” and “analytics” as buzzwords, but at Civis we don’t stand for fluff, and we will always deliver scalable products and technologies — not PowerPoints — to drive your business forward. Learn more about Civis at www.civisanalytics.com. 

Our mission 

Our mission is to bring objective, data-driven truth to organizational decision-making – all the way from the boardroom to the world’s largest social causes. 

What we are looking for 

We are seeking a hands-on IT and Security Operations Manager to lead and optimize our IT and information security functions. This role will manage a small team responsible for IT operations and security compliance while directly contributing to key initiatives, particularly FedRAMP authorization. The ideal candidate is a strong program manager with a deep understanding of security frameworks, compliance requirements, and IT operational best practices.

Responsibilities

Team Management & Leadership

  • Manage a small team, including a Senior IT Support Specialist and a Security Analyst II.
  • Provide mentorship, guidance, and professional development for team members.
  • Balance team workload and ensure alignment with organizational priorities.
  • Stay informed of emerging IT and security trends, assessing their applicability to Civis.
  • Research and evaluate new technologies to enhance IT operations and compliance processes.
  • Build and maintain relationships with vendors, ensuring cost-effective and efficient solutions.

IT Operations

  • Oversee internal IT infrastructure, ensuring employees have the tools to perform securely and efficiently.
  • Manage critical IT systems and tools, such as Okta, GSuite, Slack, and Kandji.
  • Develop and enforce IT operational processes, ensuring scalability and efficiency.
  • Support incident response activities, coordinating with stakeholders during investigations and remediation.

Security and Compliance

  • Conduct compliance assessments of controls for in-scope systems, including remediation assessments and audit-readiness assessments.
  • Serve as the subject-matter expert on SOC2, FedRAMP, and NIST 800-53 frameworks.
  • Maintain FedRAMP Authorization package, including the System Security Plan (SSP) and Plan of Action & Milestones (POA&M).
  • Collaborate with stakeholders to develop remediation plans, track progress, and report on compliance initiatives.
  • Lead evidence collection and documentation efforts for internal and external audits.
  • Perform continuous monitoring activities and maintain metrics to track the health of IT and security controls.
  • Respond to customer security questionnaires and talk directly to clients as required.

Qualifications

Required Skills & Experience

  • 5+ years of experience in IT and/or security, with 2+ years in a leadership role.
  • Proven experience managing security frameworks such as FedRAMP, SOC2, or NIST 800-53.
  • Strong technical understanding of IT tools, including Mac OS X, mobile device management software (e.g., Jamf Pro, Kandji), and SaaS platforms.
  • Familiarity with operating in a cloud environment
  • Excellent communication skills, particularly the ability to explain technical concepts to non-technical audiences.
  • Demonstrated ability to balance strategic oversight with day-to-day management tasks.

Preferred Skills

  • Program management experience, particularly with FedRAMP or similar program
  • Experience with IT security automation and infrastructure as code.
  • Vendor management and contract negotiation experience.
  • Prior experience in a B2B SaaS, cloud-first environment.

All employees either must be fully vaccinated against COVID-19, initiate vaccination before your start date, or file an exemption request prior to start date per company policy for review. 

Who we are 

At Civis, we have opportunities for applicants who are newcomers, seasoned professionals, and anywhere in between. Our teams are energized by complex challenges and value diversity of thought. Opportunities to stand out and inspire happen daily and we trust and encourage you to act on your ideas – no matter how big they are. We offer you the tools and community you need to do your best work. Each of us is committed to holding ourselves accountable for results, challenging the status quo and finding new ways to grow our company and each other. 

Why join our team? 

  • Salary: $125,000 (a cost of living adjustment may be added for qualifying locations)
  • The opportunity to be part of a growing tech startup focused on solving interesting and meaningful problems, invested in internal promotion, and committed to fostering a diverse, equal and inclusive workplace. 
  • Competitive benefits, including unlimited vacation and sick time, 401K match with immediate vesting, health, dental, and vision benefits, fully paid parental leave, commuter benefits, and pet insurance.

Civis embraces the individuality of our employees and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our Civis community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please contact us internalrecruiting@civisanalytics.com. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. 

EEO IS THE LAW

EEO Supplement

Pay Transparency

Create a Job Alert

Interested in building your career at Civis Analytics? Get future opportunities sent straight to your email.

Create alert

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Civis Analytics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.