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Director of Customer Development

Remote- US

Director of Customer Development

Civitas Learning is looking for a highly professional and confident individual to join our Customer Development team. As a Director of Customer Development, you will manage a portfolio of assigned accounts, build long-term advisor relationships with our customers, and successfully retain and expand their investment in Civitas Learning products and services. While not on the sales team, you will be responsible for all growth opportunities within your assigned accounts and must be comfortable selling the value of Civitas Learning, including the value of Civitas Learning’s Strategic Services portfolio, at all times.

You will liaise with cross-functional internal teams to manage the entire customer experience, provide strategic guidance around adoption, increase the level of engagement across the institution, and ultimately ensure the customer is maximizing their ROI with Civitas products and services.

What you will do as a Director of Customer Development:

Establish Relationships: Identify, engage, and nurture President/Provost/C-level relationships built on trust. Develop customer champions and identify key stakeholders across the institution.

Serve as a Strategic Partner: Become the customer’s strategic advisor who understands their challenges at different levels and can communicate the positive outcomes of working with Civitas Learning.

Deliver Strategic Services: Directors of Customer Development may be responsible for delivering some or all of Civitas Learning’s Strategic Services within their portfolio accounts, as assigned.

This may include facilitating institutional change management conversations, coordinating robust, competency-based training and enablement sessions, compiling and presenting ROI analyses, delivering role-specific data insights to campus stakeholders, and supporting institutions with accreditation documentation, compliance needs, and performance-based funding alignment. Directors will partner closely with Senior Directors and cross-functional teams to plan, scope, and execute service delivery.

Drive Retention: Negotiate renewal contracts that maximize growth and term length within accounts, including upsells and highly qualified cross-sell opportunities.

Own the Success Plan: Identify strategic goals tied to student outcomes based on customer feedback and account knowledge. Create a plan that is grounded in concrete actions and aligned to Civitas Learning’s Student Impact Platform and services. Success Planning is measured by relationship health, maximized customer ROI, and successful contract renewal.

Manage CRM and Account Data: Manage and track KPIs and all contract data in Salesforce (SFDC), including deal stages, renewal and cross-sell/upsell commitments, ACV, and close dates.

Identify Advocacy Opportunities: Identify customers who have great success stories and potential as references for RFPs, sales team needs, and conference speaking opportunities.

What we are looking for: 

Required Qualifications:

  • Bachelor’s degree or higher
  • Minimum 12 years of relevant professional work experience in EdTech, at an institution of higher education (university or college in the United States), or a combination of bot
  • Proven experience preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-suite)
  • Confidence challenging and leading customers; does not shy away from direct conversations; takes action to escalate concerns or risks to senior-level executives and key internal stakeholders at Civitas Learning
  • Problem-solver who looks for opportunities to be proactive rather than reactive when it comes to our customers
  • Ability to work effectively against timelines and manage 15–20+/- accounts and their needs simultaneously
  • Experience using Google Suite (Gmail, Docs, Sheets, Slides, etc.)
  • Ability to quickly learn and adapt to new technologies to support efficient workflows
  • Experience with cross-functional team coordination
  • Demonstrated ability or willingness to design and deliver structured advisory or managed services to institutional clients

Preferred Qualifications

  • Professional work experience serving in a leadership or team management role at an institution of higher education (university or college in the United States) in Student Success, Academic Affairs, Enrollment Management, Institutional Research, or Data Analysis
  • Experience using Salesforce, Slack, and Outreach
  • Experience with change management, training facilitation, or organizational development in a higher education context
  • Familiarity with accreditation standards, Title IV reporting, or state performance-based funding model

What you'll get: 

  • Competitive salary
  • Full benefits (paid medical, dental, vision, 401k match)
  • 100% remote work environment with the ability to work from anywhere (availability during U.S. business hours required)
  • Unlimited, flexible PTO
  • Every other Friday off
  • Monthly stipend for home office, professional development, or wellness expenses
  • Generous parental leave policy
  • Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment

Remote - US

$110,000 - $165,000 USD

WHY WE LOVE WHAT WE DO:

At Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most.

Civitas Learning’s flexible,  all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models built for each institution and higher education expertise, we empower leaders and teams to turn insights into action to support students in reaching their full potential

Civitas Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.

 
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