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Associate Product Manager

Latin America

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top investors and strategics including Accial Capital, Canary, Citi Ventures, Coatue, DST Global, General Catalyst, Goldman Sachs, ICONIQ Growth, Kaszek, Monashees, and Notable Capital, as well as prominent angel investors.

Disclaimer: This role is open to all candidates across LATAM, not just posting location.

Objective

  • Enhance product management tools for seamless user experiences aligned with business goals.
  • Improve customer interactions and operational efficiency by identifying and implementing valuable solutions.

Responsibilities

  • Manage and optimize product tools (Customer.io, Hubspot, Zendesk, Qualtrics, Beamer, Twilio) for seamless customer and team experiences.
  • Collaborate with marketing, engineering, data, and design teams to enhance workflows and ensure tools align with business goals.
  • Analyze data to improve customer interaction, optimize communication tools, and boost conversion, retention, and satisfaction.
  • Implement and customize product tools to align with business needs and user experience.
  • Support internal teams by managing their needs with urgency, providing solutions, and enhancing operational efficiency.
  • Monitor tool performance and gather insights for data-driven decisions.
  • Bridge technical and business areas, ensuring solutions address real needs and add value.

Technical Skills

  • 3+ years in product management, product tool support, or related roles.
  • Basic knowledge of integrating and configuring Customer.io, Hubspot, Zendesk, Qualtrics, Beamer, and Twilio and/or similar
  • Experience optimizing workflows for internal teams and customers.
  • Ability to troubleshoot configuration issues and ensure platform alignment with business goals.
  • Strong ability to manage internal needs with urgency, empathy, ownership and accountability
  • Analytical mindset for data-driven tool and process optimization.
  • Clear communication skills to explain technical solutions and improvements to stakeholders.
  • Fluency in English. Portuguese is a plus.
The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.
 

We value

* Clarity - Open and direct communication
* Simplicity - Pare things down to the essential
* Ownership - We're all owners and act like it
* Pride - Make quality products we're proud of
* Always Be Changing (ABC) - Continuous self-improvement
* Inclusivity - Every voice counts; we value each other for our shared mission and contributions
 

We are

* Shaping business finances in Latin America
* Driven by our 6 core values
* Proud of our inclusive and caring culture
* Certified as Top LinkedIn Startup

 

What We offer 

* Competitive salary & a robust stock ownership plan
* 100% flexible work model
* A set of benefits that are adaptable to your needs & way of life
* Opportunities for growth in a fast-paced environment
* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness

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