Acceptance & Fraud Associate - 6 month Contract

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top investors and strategics including Accial Capital, Canary, Citi Ventures, Coatue, DST Global, General Catalyst, Goldman Sachs, ICONIQ Growth, Kaszek, Monashees, and Notable Capital, as well as prominent angel investors.

This is a 6-month temporary position. 

We are looking for a detail-oriented and analytical professional to join our Risk & Operations team as an Acceptance & Fraud Associate. This role is critical to ensuring the security and integrity of our platform by monitoring transaction behavior, detecting fraud patterns, and supporting acceptance strategy across our payment ecosystem.

Key Qualifications:

• 1+ years of experience in fraud detection, acceptance operations, risk analysis, or a similar role, preferably in fintech, payments, or financial services
  Proficiency in English (written and verbal)—most documentation and internal communication are in English
  Proven experience investigating fraudulent transactions and identifying suspicious patterns using data tools
• Familiarity with payment ecosystems, card network rules, chargeback flows, and fraud risk indicators
• Solid analytical skills and the ability to interpret large volumes of data to detect anomalies and potential threats
• Strong communication and documentation skills, with the ability to collaborate cross-functionally and escalate risks appropriately
• High attention to detail and a proactive attitude toward problem-solving
  Comfortable working in fast-paced environments and making decisions with imperfect information
  Based in Brazil, Mexico, or Colombia (preferred)
• Experience with SQL, Looker, or any fraud/monitoring platforms is a plus
  
  

What You’ll Do:

Fraud Monitoring & Investigation

• Analyze transaction flows and user behaviors to detect unusual patterns
  
  
• Investigate potential fraud cases and escalate risk events based on internal thresholds and external indicators
• Monitor fraud KPIs and trigger alerts or block rules when necessary`

Acceptance Monitoring & Optimization

• Identify patterns in failed transactions, false declines, and conversion issues
• Work closely with payment, product, and tech teams to propose improvements in acceptance and authorization rates

Data-Driven Risk Management

• Use internal dashboards and tools to report insights on fraud trends and acceptance performance
• Generate recurring and ad-hoc reports to support decision-making and strategy

Cross-Functional Collaboration

• Liaise with Compliance, Customer Experience, and Product teams to align on incident handling and customer impact
• Support the implementation of controls and fraud rules that balance growth and risk

Process Improvement & Documentation

• Suggest process enhancements based on findings from investigations
• Contribute to documentation of fraud typologies and operational playbooks

This is a 6-month temporary position. 

If you’re passionate about fraud prevention and want to make an impact in a short but meaningful assignment, we’d love to hear from you.

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