Product Manager

Mission & Vision Statement

Our mission at Clarity is to:

1. Be a trusted guide that helps millions of families to discover, plan for and access the best educational opportunities for their children.
2. Help schools to adapt and operate like the dynamic businesses they must be in order to survive and best serve the families of the future.
3. Build a company where people are able to do the best work of their careers and consistently solve complex problems in novel ways that create unique value in the world.

Responsibilities

As a Product Manager, you will report to the Product Lead for our contracts and billing products and will be the product owner for projects for these products. Specifically, you will: 

• Become an expert in the contracts and billing products. 
• Triage and resolve product support requests from customer facing teams. 
• Create internal and external facing product documentation. 
• Engage directly with customers to provide technical support, discover project opportunities and gather evidence.
• Maintain and manage evidence in ProductLane.
• Write clear, coherent product requirements that serve as a reference for other teams.
• Work with engineering to create milestones that segment projects into logical, progressive checkpoints for iterative QA.
• Own formal processes, such as project handoff/kickoff, check-ins, QA, and release.
• Communicate with other teams about projects that will impact them.
• Take responsibility for the details—PMs are accountable for ensuring high-quality work reaches customers. 

Requirements

• 5+ years of software product management experience, ideally in B2B SaaS. 
• Experience with accounting and / or working on accounting software preferred. 
• You have strong communication skills and are adept at conveying product ideas both verbally and in writing.
• You love talking to customers and finding new ways to delight them. 
• You are comfortable spearheading greenfield projects and showcase a drive to own impactful projects from ideation to post-launch.
• You are collaborative and have experience working closely with engineers, designers, customer-facing teams, and other stakeholders.
• You are able to quickly learn new domains.
• You are ambitious and eager to contribute to and grow with a fast paced, high growth startup.
• You are comfortable with context switching and find satisfaction in creating order from chaos. 

Why take this job?

• You will operate with a high degree of autonomy and make major contributions to the development of products used by hundreds of thousands of people. 
• You will be challenged and have opportunities for accelerated personal and professional growth. 
• You will work with incredibly talented and dedicated team members. 
• You will be paid competitively, receive stock options and have a variety of other benefits, including 100% company-sponsored health, medical and dental insurance. 
• Clarity has grown from 0 to 60 employees in under 3 years and is poised to continue growing quickly.
• Clarity has strong product market fit and extremely strong NPS (90+).
• Clarity is uniquely positioned to change the landscape of education.
• Clarity is a fully remote work environment, but also provides both team specific and all company sponsored on-sites every year.