Job Application for Customer Experience Associate (Mon/Weds/Weekends) at Clean Simple Eats

New

At CSE, we're all about creating a positive and personalized customer experience. We're seeking a skilled and enthusiastic remote Customer Experience Associate to join our team part-time and deliver exceptional service to our CSE Squad. This position requires availability to work at least 15 hours per week. The schedule will include at least 5 hours each on Mondays, Wednesdays, and over the weekend, and may require some holidays.

Key Responsibilities:

Provide customers with personalized, accurate, timely, and empathetic support via social media, email, and live chat (no phone calls)
Go above and beyond to ensure customer satisfaction and promote loyalty, while maintaining a positive, professional, and friendly attitude at all times
Collaborate with your team to resolve complex customer issues
Maintain accurate and detailed documentation of customer interactions
Stay up-to-date on our products, policies, and procedures to provide the best possible service
Meet or exceed performance metrics, including response time, customer satisfaction, and first contact resolution rates

Qualifications:

2+ years experience in a customer service role
Exceptional written and verbal communication skills
Extensive knowledge of and experience with Clean Simple Eats products, Challenge, mobile app, and brand is strongly preferred
Ability to multitask, prioritize, and manage time effectively
Strong problem-solving skills and attention to detail
Experience with Gorgias or comparable customer service software is preferred but not required
Experience with Shopify is preferred but not required

Salary: $18-20 per hour

Location: Remote, Utah preferred

Benefits:

Paid time off
401(k) + Company match
Free product allowance

If being in the business of changing lives makes you jump out of bed in the morning, and your qualifications and availability match our requirements, please give us an idea of your CSE knowledge and problem-solving skills by completing the questions below.

First Name

Last Name

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

What interests you in this position, and how did you hear about it?

What previous work experience has prepared you to work for Clean Simple Eats?

Why are you the best fit for this role?

In which US state and time zone do you live? (If Utah, what city?)

Are you acquainted with or related to anyone who has ever worked for Clean Simple Eats? If yes, whom?

Which of the following do you have experience with? *

CSE Challenge

CSE+ App

CSE Meal Plan

CSE Products

CSE Social Media Follower

None of these

This position includes serving customers over social media, which has a varying schedule. Are you available throughout the day on Mondays and Wednesdays, and over the weekend?

LinkedIn Profile

Please answer the next questions as if you were helping a customer! *HINT* You can refer to our website/blog/social media to help you answer many of these questions! The more thorough you are, the better. Feel free to include links to certain blog or Instagram posts! (We don't expect you to have all the right answers right now, but we want to see the way you think and your initiative in solving problems!) "I tried the Clear Protein drinks and didn't like them. Can I return my order?"

"Is your protein and nut butter used in a lot of your recipes?"

"What is the cost to join the challenge? How do I sign up?"

"How much will I spend on groceries each week during the challenge? Do you have any tips for saving money?"

"I missed the challenge! Can I still purchase the content?"

"What are your natural flavors?"

"How often should I change my macro goals?"

"Are your greens safe to use if I'm pregnant or nursing?"

"Are your products carried in any stores?"

"Where is my order?"

"How do I add something to my tracking screen in the CSE+ app?"

"What can I sub for bananas (or nuts, or dairy...)?"

"Are the recipes in the winter plan different from recipes in the fall/spring/summer plan?"

"What CSE products do you recommend if I'm just getting started?"

"How do I get the recipe book I purchased from your site to show in my app?"

"I planned my meals for the week, how can I find my grocery list in the app?"

"What size scoop do you recommend for protein bites?"

"How can I get free shipping?"

"I need to skip my order next month. How can I modify my subscription?"

"I bought the Chocolate Brownie Batter protein and I don't know what to do with it. Do you have any recipes?"

"Do I have to exercise using this plan? Do I have to do YOUR exercises?"

"I placed an order 10 days ago and still don't have it. When will it arrive? Will you send me another one?"

"Do you have any discounts?"

Customer Experience Associate (Mon/Weds/Weekends)

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