Sales & Retail Operations Specialist

We are seeking a Sales & Retail Operations Specialist responsible for supporting retail and digital sales operations across key accounts. This role plays a critical part in item setup, portal maintenance, sample coordination, reporting, and retail media support. The ideal candidate is highly organized, detail-oriented, and able to manage multiple deadlines across customers, brokers, agencies, and internal teams. This position reports to the VP of National Accounts.

Key Responsibilities

• Complete new item forms and manage item setup and maintenance across all retailer portals
• Communicate with customers and brokers on item setup progress and ensure deadlines are met
• Maintain digital item setup across retailers, including Amazon
• Manage SKUs and map to new SKUs to prevent duplicate inventory counts for Amazon
• Coordinate with Logistics and Supply Chain on inventory levels and order quantities for Amazon
• Support agency coordination related to item setup, inventory accuracy, and digital readiness
• Order and track product samples for customers, brokers, events, and internal needs
• Assist with food show and event submissions, including new item portal forms
• Attend weekly customer and broker meetings
• Pull ad hoc reporting from customer portals for Sales and Operations teams
• Support reporting related to financial dollars at risk, historical performance, launch tracking, and other retail needs
• Pull and consolidate retail media reporting across key accounts
• Track media performance, share of voice, budget pacing, and budget recommendations
• Assist with campaign briefs and coordinate with design on content updates for retail media and digital shelf needs
• Support sales team with comp shops and provide competitive analysis 
• Communicate with internal team and retail partners on the above topics, ensuring clear alignment between all parties 

Qualifications

• 1-3 years of experience in sales operations, customer operations, retail, or CPG
• Experience working with mass retailers, retailer portals and managing customer forms/data
• Excellent organizational skills 
• Action and detail oriented, ability to manage multiple timelines
• Excellent communication and follow-up skills
• Collaborate well with others and work well in a team environment 
• Proficiency in Excel or Google Sheets
• Ability to work cross-functionally with Sales, Supply Chain, Marketing, and external partners
• Bachelor’s degree in Business, Operations, Supply Chain, or related field preferred

Salary: $55,000-70,000 annually, based on experience

Location: Remote, or hybrid if in the SLC, UT area

Position Type: Full-time

Benefits: 

• Paid time off (flexible)
• Paid holidays
• Insurance: Health, dental, vision, basic life, AD&D
• 401(k) + Company match
• Eligible for company bonus plan
• Free product allowance