IT Support Specialist I

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

We’re looking for a proactive and people-oriented IT Support Specialist I to help keep CLEAR’s team running smoothly. In this role, you’ll troubleshoot hardware and software issues, support AV needs for meetings, and ensure new hires are set up for success from day one. You’ll work closely with teams across the company, delivering thoughtful, high-quality support with a strong focus on customer service. It’s a great opportunity to build your IT skills in a fast-paced, collaborative environment.

What you'll do:

• Respond to incoming support tickets escalated from AI agent promptly, triaging and prioritizing based on urgency and impact.
• Troubleshoot basic hardware, software, and connectivity issues on Mac and Windows laptops, as well as iOS and Android devices, in person and remotely.
• Configure and deploy hardware so new employees have the necessary equipment on day one.
• Facilitate IT onboarding presentations for new hires, walking through equipment, accounts, and support resources.
• Support user-facing identity and access management requests, such as login issues, access requests, and provisioning delays, within our Okta and SailPoint environment.
• Manage user accounts in Google Workspace, including confirming email addresses, updating distribution lists, and handling shared resources.
• Set up, monitor, and provide live support for audio-visual systems during company meetings and events, ensuring a smooth experience for hosts and attendees.
• Arrange warranty repairs, maintain stockrooms, and perform physical asset counts.
• Provide exceptional customer service, including white-glove support for executive or VIP users.
• Follow existing how-to guides and process documentation, and flag gaps or outdated steps to the team.
• Eagerly learn IT processes and procedures, adapting quickly to new technologies and embracing change.

What you're great at:

• Having 0-2+ years of experience in IT support or a related field.
• Loving to help people and having excellent interpersonal skills.
• Troubleshooting mainstream desktop and mobile operating systems, as well as common applications like Chrome, Slack, and Zoom.
• Comfort running or supporting AV setups for live meetings and events.
• Communicating effectively with excellent verbal and written skills.
• Being organized and able to multitask and manage your time effectively in a high-ticket-volume environment.
• Working well independently and collaboratively within a team.
• Being a motivated self-starter who picks up new skills quickly.
• Demonstrating a bias for action by proactively addressing issues.

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $70,000 - $90,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units. 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

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