Market General Manager (LAX)

About the Position:

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

As a Market General Manager, you will be responsible for overseeing CLEAR operations within a designated geographic market, ensuring smooth operations across multiple locations. You will support the Regional Director in maintaining quality control, managing stakeholder relationships, and providing operational oversight. With a strong focus on process adherence and navigating challenges, you will foster a high-performing, engaged team that delivers exceptional security, sales, and customer service experiences. You will manage both hourly and salaried team members, driving them to excel and ensuring seamless operations. In this role, you’ll be a key driver of operational excellence, team development, and stakeholder engagement, ensuring a seamless and secure experience for customers while maintaining a high-performance team environment.

What You’ll Do:

• Drive key performance indicators (KPIs) related to security, service, and sales, ensuring consistent performance across your defined territory.
• Lead the development and growth of General Managers and Assistant General Managers in your defined territory, equipping them with the skills and tools to succeed.
• Build and nurture strong relationships with internal and external stakeholders, including Airport Leadership, TSA, Contractors, Suppliers, Vendors, and CLEAR team members.
• Ensure full compliance with policies, procedures, and legal requirements, escalating issues to senior leadership as necessary.
• Identify operational gaps and best practices, proactively resolving challenges to ensure efficient, top-tier operations.
• Manage and elevate team performance, fostering a culture of accountability, growth, and high performance across your defined territory.
• Provide support for TSA Precheck events and operations outside of airport locations.
• If applicable, oversee operations at CLEAR Mobile airports within your geographic area, ensuring alignment with company standards.

Who You Are:

• • 8+ years of experience in Operations leadership required (General Manager experience necessary)
  • Bachelor’s degree or higher preferred
  • Prior experience managing multi-unit preferred
  • A solid communicator with exceptional interpersonal skills and a proven ability to motivate, mentor, and influence others (internally & externally)
  • Ability to develop trusted relationships across the organization and with external stakeholders
  • Ability to travel 75% of the time
  • Required to successfully complete a government background investigation

Perks of Being a Team Member at CLEAR!

• Competitive compensation structure with base and target bonus
• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays 
• $100 monthly wellness stipend for health and fitness-related expenses
• 401k Retirement Plan with company match
• Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
• Family Planning benefits through KindBody
• Paid Parental Leave
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs to grow & advance your career with a growing company! 
• Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!

The base salary range for this role is $120,000 to $140,000 depending on levels of skills and experience. The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.