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Social Monitoring & Rapid Response Specialist (Night Shift) - Remote (UT)

Draper, Utah, United States; Remote

Who We're Looking For - Social Monitoring & Rapid Response Specialist (Night Shift)

Clearlink partners with the world’s leading brands to create unique consumer engagements that attract, acquire, and develop brand advocates while driving revenue and retention. We’ve partnered with several industry leaders to help manage and grow their digital customer engagement programs. 

The Social Monitoring & Rapid Response Specialist plays a critical role on the social media team by actively monitoring for high-priority brand mentions, escalating issues and opportunities to the appropriate stakeholders, and supporting timely, effective responses. This role helps ensure a seamless customer experience while enabling key teams to take action on real-time insights.  

This position reports to the Team Lead for the Monitoring & Rapid Response practice in Clearlink’s Salt Lake City, UT office.

This position will also be working a night shift, with the expectation to work 10pm-6am MT Sunday - Thursday OR 10pm-6am MT Tuesday - Saturday.

The Impact You Will Make:

Social Listening & Insights

    • Expand 24/7 social listening coverage to identify proactive engagement opportunities for Android across major platforms (X, Instagram, Reddit, LinkedIn, YouTube, BlueSky) using both automated and manual processes to monitor and surface trends relating to our Social Brand Partner

Opportunity Escalation & Engagement

    • Identify high-impact or high-engagement content and escalate relevant opportunities to the appropriate teams
    • Track mentions and surface proactive engagement opportunities related to key brand and executive accounts
    • Collaborate with internal teams to enable timely, strategic responses

Internal Reporting & Communication

    • Notify relevant stakeholders via email and chat for real-time or high-priority alerts
    • Support the daily delivery of summarized social insights to inform the Android marketing team and product leadership.

Repository & Documentation

    • Maintain a repository to capture and organize proactive opportunities, escalations, and brand safety-related alerts
    • Tag, categorize, and archive surfaced content for trend analysis and ongoing reporting
    • Ensure documentation supports historical tracking and knowledge sharing across teams

What You Bring

  • Fluent in reading, writing, and speaking English
  • Excellent grasp of grammar, punctuation, and spelling nuances of the English language. 
  • Excellent written and verbal communication skills, comprehension skills and thorough attention to detail.
  • 2 - 4 years of experience managing social communities for brands or organizations preferred, online user-to-user support, community management social media, or marketing communications.
  • High-level understanding of digital channels, including similarities and differences between social media networks, messaging apps, web-based chat, community forums, consumer review sites, self- service content, and e-mail. Must also understand the difference between using social media on behalf of a company as opposed to personal use.
  • Previous experience with social media management tools such as Sprinklr, Khoros, etc. or other related technology platforms is highly desirable.
  • Ability to quickly adopt and retain high-level knowledge and expertise on client’s products and services.
  • Strong organizational and time management skills.
  • True ownership mindset with resilience and resolve to follow-through. 
  • Typing speed of 40 words per minute is desirable.
  • High school diploma required.

Additional requirements

  • Ability to work 10pm-6am MT Sunday - Thursday OR 10pm-6am MT Tuesday - Saturday 

Perks That Set Us Apart

  • 🩺 Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
  • 💰 Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
  • 🧘‍♀️ Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
  • 🏝️ Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!)
  • 👶🏻 Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 6 weeks after one year of employment.
  • ✈️ Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays.
  • 🏠 Remote Work Options: Skip the daily commute, and embrace the flexibility of working from home.
  • 🌎 World Class Facility: With onsite restaurants, a 7,000 sqft gym, pickleball & basketball courts, spin class/pilates room, bikes, massages, and so much more.
  • 🛟 Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).
  • 🤝 Employee Resource Groups (ERGs): Join us in fostering connections, celebrating diversity, and providing a supportive community for all.

At Clearlink, we go beyond the basics, ensuring your experience with us is not just professionally fulfilling but personally enriching too.

Interviewing at Clearlink

We know interviews can be stressful. Here are some stages you can expect from a typical interview with Clearlink. 

  • Once your application is submitted, we will review it and be in touch
  • 30-min phone call with the Recruiting Team
  • 30-min - 1 hour interview with the Hiring Manager
  • 30-min - 1 hour interview with a Clearlink Panel

Some interview processes can vary, depending on the role. Your recruiter will give you a role-specific interview process during your first phone call.

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Why Work For Us

Since 2001, Clearlink has been dedicated to fostering growth and embracing opportunities. Our mission is to strengthen our workforce to build brands that guide users and customers toward decisions that enhance their lives. We encourage our employees to “Act as an Owner” – to voice their thoughts, share innovative ideas, and authentically bring their whole selves to work. Join us in our forward-thinking and inclusive community, where your expertise, background, and unique perspective are always valued.

Clearlink Partners & Awards: 

  • Partnered with The Period Project for easy access to menstrual hygiene products.
  • Awarded the 2022 Shatter List for breaking glass ceilings in technology.
  • Received the 2023 Women’s Leadership Institute Award, pledging to elevate women’s leadership.

Clearlink Values (CLEAR):

  • Create Community
  • Learn & Grow
  • Embrace Opportunity
  • Act Like An Owner 
  • Respect Every Person

Committed to accessibility, we encourage you to share any accommodation needs during the application or employment process. Your unique strengths matter, and we are dedicated to providing the necessary support for your success at Clearlink.

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