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Product Manager

Draper, Utah, United States

Who We're Looking For - Product Manager

We’re hiring a Product Manager to lead two of Clearlink’s most strategic and technically complex platforms in the telecom optimization space. These systems are evolving from pilots into enterprise-scale, intelligent customer-sales and experience platforms that combine profitability optimization, automation, and exceptional user experience. You’ll own the end-to-end strategy, guiding both products from concept to full-scale deployment with major industry partners. The role demands sharp product instincts, technical fluency, and the ability to balance rapid iteration with long-term scalability.  

The Impact You Will Make

  • Strategic Product Leadership
    • Own the roadmap for both platforms, aligning immediate optimization needs with long-term scalability from pilot to enterprise
    • Translate customer insights and data into business-driving product requirements that improve satisfaction, conversion, and partner outcomes
    • Define success metrics that capture partner satisfaction, customer experience, and operational efficiency and conversion rates
    • Manage stakeholder relationships across executives, partner strategists, internal business units, and engineering teams
    • Drive revenue optimization by analyzing funnels, routing logic, and partner revenue-sharing models
    • Coordinate technical deployments, QA, API integrations, and call center operations
    • Partner with Project Managers to create scalable processes for defining key deliverables, QA, performance monitoring, and issue resolution
    • Champion customer experience through research, feedback analysis, and design choices that balance optimization with satisfaction
  • Lead Monetization Platform
    • Lead cross-functional teams to evolve the platform into a scalable, intelligent service-matching engine that unlocks new revenue streams across multiple providers and channels
    • Lead partner onboarding and integration strategy, setting standardized processes and timelines
    • Optimize traffic routing using customer data, geography, and partner capacity constraints
    • Ensure contractual and compliance alignment with technical implementations
    • Analyze traffic quality and conversion patterns to improve profitability
  • AI Voice Technology Platform
    • Drive stakeholder alignment to evolve the platform from basic data capture into a fully intelligent digital sales and customer experience system
    • Manage integrations with call centers, telephony systems, and address validation services
    • Design customer data collection flows (usage habits, demographics, consent) to generate actionable customer intelligence
    • Coordinate systematic testing and iteration through A/B frameworks to improve collection success
    • Balance automation with customer experience by analyzing call recordings, completion rates, and satisfaction metrics

What You Bring 

  •  3+ years of product management experience, ideally in B2B SaaS, telecom, or marketplace products
  • Proven experience scaling products from pilot to enterprise-level operations, ideally with intelligent or automation-driven platforms
  • Technical product background with experience in API integrations, telephony, or AI/ML optimization (or ability to ramp quickly)
  • Strong data analysis skills, including funnel analysis, A/B testing, and success metric development
  • Proven ability to manage multiple complex projects and stakeholders with tight deadlines
  • Experience with B2B partnerships and external technical integrations
  • Familiarity with telecom or call center operations, or eagerness to learn complex regulatory/operational domains
  • Strong leadership skills to align engineering, operations, and business stakeholders
  • Experience in iterative, fast-paced environments with real customer impact
  • Excellent communication skills; able to translate technical complexity into business value for executives and partners

Perks That Set Us Apart

  • 🩺 Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
  • 💰 Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
  • 🧘‍♀️ Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
  • 🏝️ Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!)
  • 👶🏻 Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 6 weeks after one year of employment.
  • ✈️ Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays.
  • 🏢 Office Vibes: This position will be expected to work 4 days in our Draper, UT office, with the perk of being 1 day remote each week.
  • 🌎 World Class Facility: With onsite restaurants, a 7,000 sqft gym, pickleball & basketball courts, spin class/pilates room, bikes, massages, and so much more.
  • 🛟 Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).

🤝 Employee Resource Groups (ERGs): Join us in fostering connections, celebrating diversity, and providing a supportive community for all.

At Clearlink, we go beyond the basics, ensuring your experience with us is not just professionally fulfilling but personally enriching too.

Interviewing at Clearlink

We know interviews can be stressful. Here are some stages you can expect from a typical interview with Clearlink. 

  • Once your application is submitted, we will review it and be in touch
  • 30-min phone call with the Recruiting Team
  • 30-min - 1 hour interview with the Hiring Manager
  • 30-min - 1 hour interview with a Clearlink Panel

Some interview processes can vary, depending on the role. Your recruiter will give you a role-specific interview process during your first phone call.

Why Work For Us

Since 2001, Clearlink has been dedicated to fostering growth and embracing opportunities. Our mission is to strengthen our workforce to build brands that guide users and customers toward decisions that enhance their lives. We encourage our employees to “Act as an Owner” – to voice their thoughts, share innovative ideas, and authentically bring their whole selves to work. Join us in our forward-thinking and inclusive community, where your expertise, background, and unique perspective are always valued.

Clearlink Partners & Awards: 

  • Partnered with The Period Project for easy access to menstrual hygiene products.
  • Awarded the 2022 Shatter List for breaking glass ceilings in technology.
  • Received the 2023 Women’s Leadership Institute Award, pledging to elevate women’s leadership.

Clearlink Values (CLEAR):

  • Create Community
  • Learn & Grow
  • Embrace Opportunity
  • Act Like An Owner 
  • Respect Every Person

Committed to accessibility, we encourage you to share any accommodation needs during the application or employment process. Your unique strengths matter, and we are dedicated to providing the necessary support for your success at Clearlink.

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