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Senior Implementation Project Manager

https://cleartrace.io/job-openings/

Overview

Join our Cleartrace team! We are a remote-first climate SaaS startup based in Austin, TX with a mission to help companies proactively decarbonize their energy consumption. Cleartrace enables companies to stand behind their carbon reduction, sustainability, and renewable energy claims to provide a source of unified, auditable truth for enterprises and investors. 

We’re looking for a customer-friendly Senior Implementation Project Manager (IM) to be part of the Customer Success team and to be responsible for overseeing implementations from contract close through service launch, working in tandem with other amazing team members from across the organization including data operations, commercial, and product. 

As the Senior IM, you will primarily work on software implementations and coordinating customer deliverables. You will use your skills to translate what can often be highly ambiguous customer needs into Cleartace solutions and technical strategy that yields business results and meets the customers’ needs. You will engage with varying levels of customers throughout the implementation. You are an expert in solutions and have broad knowledge, enabling them to scope solutions, estimate timelines, set customer expectations, and build architectures and plans. 

The ideal candidate will have experience developing relationships across functional areas and managing B2B implementations, along with working in a startup environment, familiarity with energy data and climate tech, and a proven track record of meeting program goals.

About The Role / Responsibilities:

The Senior Implementation Project Manager (IM) leads multiple, concurrent implementation projects that vary in size and scope, and is responsible for:

  • Leading deep discovery conversations with customers, potentially alongside a commercial or customer success team mate, to understand their business and processes and designing a solution based on customers’ technical requirements and goals.
  • Overseeing the execution of the solution (including technical setup, testing, change management, solution adoption) and delivery quality, to be sure we deliver on our customer commitments.
  • Effectively communicating proposed solutions, project updates, and risks to customer stakeholders and internally with Cleartrace.
  • Assess program risks, anticipate challenges, and provide escalation management when necessary.
  • Meeting or exceeding targets for customer and/or feature adoption in tandem with customer success and commercial team. 
  • Comfortably communicating on technical subject matter including integrations, data analysis, and product features. Other team members will be responsible for the actual integration, data, and product development work; however, the project manager needs to understand, at a high-level, how technical areas are functioning.

About You / Qualifications: 

  • Proven experience in relevant project management, preferably in B2B software implementation in this industry 
  • Experience translating customer needs into business requirements
  • Solid track record of leading projects to desirable outcomes including on-time delivery and complete customer satisfaction with a focus on commercial goals, business acumen and sensitivities 
  • Propensity for keeping all materials including notes, project plans, calendar invites, and Google drives organized and easy to navigate 
  • Strong troubleshooting capabilities including eliminating blockers and issues as and when they arise on projects and within the team
  • Exceptional communication skills including being able to concisely and effectively tailor messaging to the audience (team members, customers, peers, and executives)
  • Interest in data and the ability data to drive decision making 

Bonus Qualifications: 

  • Experience influencing at all levels within an organization, particularly at the executive level
  • Passionate about climate tech and making an impact on climate change
  • A love for startup culture and thrive in a sometimes ambiguous and quickly changing environment 
  • Experience in B2B utility industry management
  • 2+ years of climate management (carbon accounting, decarbonization, renewable energy) or similar experience
  • Bachelor’s degree in Business, Computer Science, Sustainability or related field
  • Relevant certifications such as PMP, PMI, or CAPM

If you’ve gotten to this point, we hope you’re feeling excited about the possibility of joining our team! Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

About Cleartrace:

Cleartrace provides the actionable data companies need to proactively decarbonize their operations. By illuminating previously unseen energy data, companies can see and manage the upstream production and downstream consumption of their energy, every hour of the day. Global sustainability leaders including JPMorgan, Nextera, and Brookfield trust Cleartrace to deliver 100% traceable and verifiable energy and carbon records as proof of their sustainability performance.

Perks, Benefits, Salary:

We are proud to have a purpose-driven mission to help the planet!

We not only believe in work-life balance; we live it! To help maintain a healthy work-life balance, we have a flexible, remote work environment, with the option to work out of our Austin-based office. Some travel might be required for team and company off-sites. 

We offer four weeks of paid time off, which increases the longer you're with the Company. We also offer paid volunteer time, parental leave, and other paid and unpaid time off options. As a company, we observe eight holidays, along with two floating holidays. 

We offer health, dental and vision plans, along with 401K, HSA, FSA, and more.

Annual salary range for this role is $115 - $145K, based on experience/skill level.

Equal Opportunity Employer Statement:

We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Cleartrace is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.

Applicants must live in the U.S. and be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Remote - USA

$115,000 - $145,000 USD

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