Back to jobs
New

Salesforce Administrator (Service Cloud)

United States

About the Role:

As a Salesforce Administrator, you will play a vital role. We are looking for an experienced technical administrator to help improve and enhance their Salesforce Health Cloud platform, and migrate the Service Operations teams from Zendesk to Service Cloud & Vonage (telephony). This role handles gathering requirements and feedback, designing scalable best practice solutions, and helping support our Salesforce ecosystem. OurSalesforce user experience is of great importance to us, therefore, the Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority. We are looking for a highly motivated individual with a deep understanding of Salesforce Service Cloud, Sales Cloud, and ideally Health Cloud and Vlocity Insurance. The ideal candidate can understand both our current setup and our business objectives, in order to quickly identify areas of improvement and leverage unused features or capabilities. The Salesforce Administrator should be comfortable with change management and governance, possess excellent written and verbal communication skills, and be knowledgeable about writing basic Apex and SOQL. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact. This role will report to the Senior Director of IT Implementation.

Role Responsibilities:

  • Responsible for Service Cloud implementation, migration, configuration, and support.
  • Vonage telephony system configuration and administration.
  • All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules, etc.
  • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
  • Understanding of basic triggers/Apex code knowledge.
  • Sandbox environment management/ DevOps/release management.
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience and unused or underutilized platform features.
  • Assist with a platform roadmap and define priorities, liaising with stakeholders.
  • Own the communication of any platform changes to end users and stakeholders.
  • Data management to improve Salesforce data quality, implementing rules and automation as needed.
  • Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer.
  • User support tickets, troubleshooting, and issue resolution.
  • Monitor and improve user adoption/ New user and ongoing user training,/ Technical documentation.
  • Management of integrated applications and third-party suppliers, including DocuSign, ProProfs, Hubspot, and Celigo.
  • Participate in “on-call” rotations to resolve incidents occurring out-of-hours.

Certifications Required:

  • Certified Salesforce Administrator
  • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder

Key Competencies:

  • 4+ years of experience as a Salesforce Administrator with strong product knowledge and hands-on experience with Service Cloud and Sales Cloud implementation; Health Cloud & Vlocity Insurance architecture, capabilities, and best practices.
  • Programming skills required: Apex troubleshooting, Git, SOQL, SQL.
  • HIPAA/PHI cloud data handling experience.
  • Translating business requirements from non-technical stakeholders into scalable and efficient technical solutions.
  • Experience in change management and governance.
  • Ability to work independently and handle multiple projects and priorities simultaneously.
  • Training end users and key stakeholders.
  • Writing and following technical documentation.
  • Experience implementing Salesforce configuration changes.
  • DevOps/release management experience (GitHub, change set management).
  • Demonstrates continued personal/professional development.
  • Strong communication skills, both verbal and written. Fluent in English.
  • Legally authorized to work in the US

All new hires must successfully pass a background screening as part of the onboarding process.

 

The compensation for this position depends on experience, skills, qualifications, location, and competencies. We are a remote first organization with employees in 25 states and 5 countries and growing! We offer competitive compensation, bonus’, and benefit packages, PTO (unlimited or 3 weeks accrued depending on the role) as well as a 401K match and regularly review these to align with industry standards. We also offer new employees a one time work from home reimbursement to set up your home office. 

Pay Range

$90,000 - $100,000 USD

About Us:

Better plans, better benefits, and better prices. Clearwater is a cutting edge InsurTech company headquartered in Austin, TX, the city known for its unicorns, tech giants, food scene, weirdness, and never-ending heat. Our team of innovators, operators, and healthcare veterans were determined to drive major change in our industry, once and for all. Whether you are seeking benefits as an individual, your family, or your business, we have the right plan, at the right price, with total transparency—even if it’s not one of our exclusive offerings.

We are committed to fostering an inclusive environment where all employees feel valued, respected, and supported. We actively promote diversity in all its forms and strive to create equitable opportunities for everyone regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other characteristic protected by law.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Clearwater Benefits’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.