Senior Account Executive, Key Accounts

Essential Duties & Responsibilities

The essential functions include, but are not limited to, the following:

• Own the commercial relationship for an assigned portfolio of strategic accounts, serving as the primary point of contact for executive and senior stakeholders
• Build and execute strategic account plans that map customer business goals, trading partner networks, and integration roadmaps to Cleo solutions
• Drive expansion revenue through upsell, cross-sell, and new-use-case opportunities, and lead multi-threaded sales cycles from identification through close
• Partner with Customer Success, Account Management, Support, and Professional Services to deliver outcomes, drive adoption, and secure on-time renewals
• Work with SDRs and Solution Consultants to develop programs that meet each client’s needs and budget
• Educate and advise clients on industry trends, EDI and B2B integration best practices, and the value of Cleo’s ecosystem to build long-term, trusted relationships
• Negotiate contracts and renewals with clients, resolve issues, and make sure deadlines are met
• Identify risk early by monitoring account health, usage, and sentiment, and lead recovery plans when
  needed
• Obtain feedback from clients and adjust messaging to improve downstream execution; share customer
  insights with Product and Marketing
• Conduct regular business reviews with customers and report on the progress and value realized from
  their Cleo programs
• Maintain accurate opportunity, account, and forecast data in the CRM, and deliver reliable pipeline and revenue forecasts
  
  

AI Fluency Competencies

AI is part of how Cleo's sales organization works. In this role, you'll be expected to use AI responsibly and effectively to improve the quality and speed of your work while keeping your judgment, accountability, and customer relationships at the center. 

• Use AI to strengthen account research and planning, synthesizing relevant customer, industry, business, and account information to prepare for meetings, uncover opportunities, and develop informed account strategies.
• Leverage AI-driven signals and insights to help prioritize expansion opportunities, renewal activities, account risks, and next-best actions across your portfolio.
• Use AI to enhance executive and customer communication, including emails, proposals, business reviews, meeting preparation, and follow-up, while ensuring the final communication is accurate, relevant, and authentic 
• Apply AI to sales productivity and pipeline management, including call summaries, action tracking, CRM hygiene, opportunity progression, and forecast preparation.
• Demonstrate effective prompting and critical evaluation, providing AI with appropriate context, refining outputs, and verifying accuracy before using AI-generated information internally or with customers.
• Use AI responsibly and securely, protecting customer and company information and following Cleo's AI, data security, confidentiality, and approved-tool policies.
• Continuously build your AI fluency, exploring new capabilities, sharing successful workflows with peers, and helping elevate AI adoption across the sales organization.

Prerequisites

• Bachelor's degree 
• 10-15 years of prior experience in a quota-carrying Account Executive, Account Management, Strategic Accounts, or Enterprise Sales role, preferably within B2B SaaS.
• Proven success managing complex sales cycles, renewals, and expansion opportunities within existing accounts.
• Ability to engage, advise, and influence senior and executive stakeholders with confidence across in-person and virtual environments.
• Strong commercial judgment and the ability to balance customer needs with business objectives.
• Demonstrated ability to use AI tools to research, plan, communicate, and improve sales productivity, with sound judgment around accuracy, confidentiality, and when human expertise should lead
• Ability to travel 30% 

Nice to have

• Strong negotiation, forecasting, and strategic account-planning skills.
• Experience working in a fast-paced, highly collaborative sales environment.
• Demonstrated ability to build strong, long-term customer relationships.
• Strong sense of accountability, ownership, and commitment.
• Interest in or experience with supply chain technology, EDI, B2B integration, SaaS, or enterprise IT.
• Curiosity around AI, automation, and how emerging technology can improve customer outcomes and sales effectiveness.

A few things we offer

• Compensation Range - $130,000 - $140,000 + Commission Potential 
• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support, encouraging Life-Work balance
• 401k match
• FSA and HSA options
• Employee Assistance Program
• Paid Parental Leave
• Remote work environment 
• Accelerated title and salary growth potential 
• A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.