Principal Product Manager

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

Role Overview

As a Principal Product Manager (PM5) at Cleo, you will spearhead strategy and execution in major areas of the product and business, driving initiatives that create step-change impact on our commercial metrics and user satisfaction. You will collaborate cross-functionally with design, engineering, analytics, and commercial teams to deliver innovative, engaging product experiences at scale. You’ll also mentor other product managers and shape how product discovery and development happen across your squads.

We are particularly interested in candidates who have proven success at high-growth consumer-focused tech companies (preferably fintech), where rapid iteration, data-driven decision-making, and user-centric design are paramount.

Key Responsibilities

• Product Strategy & Vision: Define and own the vision, strategy, and roadmaps for key product areas, aligned with Cleo’s mission. Identify opportunities to create value across squads and product areas.
• Industry Awareness: Monitor fintech trends and consumer developments to stay competitive.
• Problem Solving: Solve interconnected challenges by structuring actionable, impactful steps.Hypothesis-Driven: Use data and a test-and-learn approach to shape tactical and strategic decisions.
• Customer Focus: Collaborate with Product Design and User Research to uncover emerging customer needs. Ensure cohesive customer journeys that align user needs with business goals.
• Thought Leadership: Advocate for a user-first mindset, sharing insights across teams.
• Commercial Focus: Prioritise initiatives with clear revenue and LTV benefits. Balance growth, profitability, and user satisfaction effectively.
• Delivery & Impact: Define best practices for planning, prioritisation, and execution. Deliver significant growth and engagement improvements using KPIs.
• Leadership & Collaboration: Foster a culture of ownership and accountability within squads and drive collaboration and transparency across roadmaps.
• Stakeholder Management: Align on strategic priorities with senior leaders and resolve ambiguity.
• Mentorship & Development: Coach PMs to grow technical and soft skills.
• Bias to Action: Identify and execute opportunities, even in ambiguity.
• Disagree & Commit: Advocate for the best decisions while respecting outcomes.

What We’re Looking For

• Industry Background: Extensive experience (6-8+ years) in product management roles at high-growth consumer-focused tech companies. Fintech experience (consumer financial products) is highly preferred.
• Scale & Complexity: Demonstrated success overseeing product strategies across multiple squads or high impact / scope product lines, delivering impactful growth or revenue increases.
• Strategic Acumen: Ability to define and drive a compelling product vision, linking daily execution to long-term business objectives in a dynamic fintech environment.
• Analytical Mindset: Proficient in using data to make strategic decisions, with a strong understanding of experiment design, user research, and A/B testing.
• Influential Leadership: Proven track record of guiding and inspiring cross-functional teams and driving results in complex environments without direct authority,
• User-First: Deep empathy for customer needs, translating them into innovative products that balance user delight with commercial goals
• Adaptability: Comfortable working in a fast-paced, iterative, and sometimes ambiguous environment—thriving on continuous learning and experimentation.

 

How long will the process take?

We aim to move as fast as possible. Usually 2-3 weeks is enough time for us all to get to know each other.

• Step 1: 30-45 minute video call with a member of our Talent Team to find out more about your experience and mutual fit for Cleo
• Step 2: 1 hour with the Hiring Manager - Tom May, Product Director - New Ventures
• Step 3: Take home task to be presented to two of our Wider Leadership Team
• Step 4: 45 minutes with two cross-functional peers from engineering, user experience, commercial or data

 

What do you get for all your hard work?

• • • A competitive compensation package (base + equity) with reviews every 8 months. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ - This position is a PM5 level and we can pay £tbc
    • Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
    • A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
    • Flexibility: We treat you as humans first, employees second. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
    • Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Wednesdays we buy you lunch but you can come to the office on whichever days work best for you!
    • Other benefits;
      • 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
      • Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
      • 6% employer-matched pension in the UK
      • Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec):
        • Generous pay increases for high-performers and high-growth team members
        • Equity top-ups for team members getting promoted
      • Private Medical Insurance via Vitality, dental cover, and life assurance
      • Enhanced parental leave
      • 1 month paid sabbatical after 4 years at Cleo
      • Regular socials and activities, online and in-person
      • We'll pay for your OpenAI subscription
      • Online mental health support via Spill
      • And many more!

 

UK App access: The Cleo app is no longer downloadable in the UK. Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact.