Job Application for Freelance Content Designer at Cleo

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About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

About Cleo
At Cleo, we’re reshaping financial health through engaging, conversational AI. This project will elevate financial coaching, combining smart recommendations with an empathetic and bold tone. As part of this effort, we’re building a specialized team within our AI/Chat pillar to create innovative, user-centric conversational experiences.

We’re looking for a Freelance Conversation Designer to help us craft intuitive, free-flowing, and generative chat interactions. This role focuses on creating dynamic conversational flows that enhance user engagement and ensure a seamless user experience.

What You’ll Be Doing

Designing Conversations: Develop user-centric conversational flows that align with Cleo’s tone of voice, focusing on free-flowing and generative AI capabilities.
Collaborating Across Teams: Work closely with creative copywriters, product designers, and data science teams to ensure conversational flows align with the recommendation system and product goals.
Iterative Improvements: Refine chat interactions based on user feedback, success metrics, and insights from weekly critique sessions.
Exploring Creativity: Experiment with innovative chat structures, including gamified elements or storytelling modes, to engage users in fresh ways.
Quality Assurance: Participate in peer reviews and quality checks to maintain high standards for conversational UX.

What We’re Looking For

Experience: 2+ years in conversation design, UX writing, or a related field, with a portfolio showcasing generative conversational content or CUI (Conversational User Interfaces).
Technical Skills: Familiarity with conversational AI platforms and an understanding of user journey mapping.
Creativity and Adaptability: Strong ability to balance structured, rules-based flows with the creativity needed for free-flowing generative experiences.
Tone of Voice: A deep understanding of Cleo’s empathetic, bold, and humorous tone, with the ability to adapt content to user scenarios.
Iterative Mindset: A love for testing, learning, and improving conversational designs through experimentation.

Details

Contract Length: 6 months, with potential for renewal or permanent hire.
Location: London, Hybrid
Start Date: ASAP, ideally early January 2024.

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Are you available to start on or before January 2nd 2025?

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What is your typical day rate for freelance work?

Cleo’s voice is clear and distinct and we want content designers whose personality shines through in their writing too. So, in no more than 300 words, tell us which fictional family you’d love to be a part of and why?

Describe a conversational experience you have designed, such as for a chatbot, voice assistant, or similar interface. How did you approach designing user flows, writing dialogue, and handling edge cases? Include details about the tools or platforms you used and any specific challenges you faced

Can you share an example of a conversational flow you designed that incorporated generative AI? How did you ensure it aligned with the brand's tone of voice and created a natural, user-centric experience

If you have any examples of writing work online please add a link here This can be a portfolio, blog, articles or anything that shows us who you are as a writer

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Do you require visa sponsorship to work in London? *Note: Unfortunately, we are currently unable to offer visa sponsorship for the Content Designer role. Please ensure your answer reflects your current eligibility to work without sponsorship.

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Demographics

We're massively focused on creating a diverse and inclusive workplace at Cleo and we believe that starts right from the very beginning of your journey with us. We have a few questions that we'd love you to answer to make sure that our hiring process is as fair and inclusive as possible.

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Freelance Content Designer

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