Lead/Staff Product Analyst - AI Assistant

This is a Level 4 (“Lead”) or Level 5 (“Staff”) position. Cleo has 5 internal levels of competency within Product Analytics. See our skills framework for how we differentiate on seniority.

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

What you’ll be doing

As a Lead/Staff Product Analyst in our AI Financial Assistant pillar , you’ll be at the centre of strategic decision-making across this domain. Working alongside cross-functional pillar leaders from Product, Design, Machine Learning, and Engineering, you’ll apply your expertise to drive the future of what we build at Cleo. You will leverage rich user data and sophisticated analytical techniques to see your insights improve the quality of how Cleo provides financial coaching to users.

You’ll also sit within the wider data function here at Cleo; a hotshot chapter of 65 Machine Learning Engineers, Product Analysts, and Analytic Engineers with significant industry experience who are at the heart of everything we do at Cleo. 

We are looking for a self-starter, focused on results, with demonstrated success in using analytics to drive the understanding, growth, and success of a product.

• Conduct deep-dive analysis of the product ecosystem to understand our users’ current financial reality, improve the quality of AI interactions, and leverage chat to coach users towards meeting their goals.
• Conduct regular A/B tests and causal analyses to determine the impact of product changes on success metricsInfluence the roadmap of product teams through presentation of data-based recommendations to senior product and business leadership
• Define how we quantitatively evaluate success, setting KPIs, designing tracking to measure what really matters
• Build models of user-segmentation, customer lifetime value etc.
• Work with Analytics Engineering to prioritise data modelling needs in your area as well as directly contributing to our transformed data codebase
• Set and be an advocate for analytics best-practice, improving the capabilities of the team to enable short and long-term success

About you

• Extensive analytics experience: You have 5+ years experience in a data/analytics field. You have previously improved user product engagement through data-driven insights and experimentation, and have linked those improvements to commercial results. Exposure to machine learning / conversational AI is a plus, but not required.
• Impact-focussed: You are skilled at influencing decisions through data storytelling. You guide your team to build frameworks of what is really important for success of the product and produce timely insights that impact decision-making and drive success.
• Knowledge of experimentation and statistics: Experience conducting large scale A/B experiments, and interpreting results to drive product and business decisions. A solid understanding of statistics as applied to analytics (e.g. experimentation, geo-lift, synthetic control). Python and ML-analytic skills are a bonus.
• Metrics and initiative sizing: Strong track record in using analytics to help teams succeed. You know how to help teams pick the right success metric and decompose that metric into growth levers. You work closely with senior stakeholders to ensure rapid feedback cycles on decision-making.
• Strong technical ability: Excellent SQL skills. Fluency in Python and its application in data analysis
• Data foundations: You have worked end-to-end across the data pipeline and understand best-practices in defining effective tracking, data modelling, and building self-serve dashboards.
• Standard setter: You’re someone who raises standards, with proven impact in contributing to the capabilities of a data team.

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ 
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. 
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
• Company-wide performance reviews every 6 months 
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme 
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.