IT Technician

Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow.  In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. 

Job Overview:

We are looking for a proactive and hands-on IT Technician with around 2 years of experience in IT support and infrastructure. The ideal candidate should have a good foundation in system administration and networking, with the ability to troubleshoot and maintain IT systems and infrastructure efficiently.

Key Responsibilities:

• Maintain and support servers and systems (Windows/Linux).
• Install and configure network devices (routers, switches, firewalls, VPNs).
• Perform basic system backups, software updates, and patch management.
• Monitor and troubleshoot network performance and connectivity issues.
• Assist in implementing security measures including firewalls and antivirus tools.
• Manage user accounts and access controls (Active Directory, Group Policy).
• Maintain IT inventory and support procurement processes.
• Respond to service requests and incidents in a timely and professional manner.
• Document IT processes and system configurations.
• Collaborate with other teams to support IT-related projects and initiatives.

Required Skills and Qualifications:

• Around 2 years of experience in IT support or system/network administration.
• Basic to intermediate knowledge of network protocols (TCP/IP, DNS, DHCP).
• Experience with Windows Server and/or Linux systems.
• Familiarity with Active Directory and Office 365 administration.
• Exposure to configuring and managing switches, firewalls, and Wi-Fi networks.
• Understanding of virtualization (VMware or Hyper-V preferred).
• Basic scripting knowledge (PowerShell or Bash) is a plus.
• Strong problem-solving and communication skills.
• [Optional] Relevant certifications (e.g., CCNA, Network+, MCSA) are advantageous.

Preferred Qualifications:

• Exposure to cloud services like AWS, Azure, or GCP.
• Familiarity with monitoring tools (e.g., PRTG, Zabbix, Nagios).
• Awareness of basic cybersecurity best practices.

Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.