New

Customer Success Manager. Enterprise

Chesterbrook, PA

At Clerri, we’re a team of builders, believers, and bold thinkers driven by one mission: to remove the barriers between patients and providers through memberships that improve access to care and help practices thrive. Simply put, we bring care closer. Backed by a smart platform and a thoughtful team, we deliver the most trusted solution in the market.

As an Enterprise Customer Success Manager, you will drive dental membership plan adoption, solution upsell and office expansion through executive relationship influence, strategic alignment, and proactive management of joint initiatives with our Dental Service Organization (DSOs) customers.  You’ll collaborate with internal and external stakeholders, including executive leadership, to ensure the optimal utilization of our products and services.  This position will report directly to the Director of Enterprise Customer Success.

This position offers a base salary of $125,000, a variable compensation package of $62,500, and company equity.   Up to 30% travel to customer locations and industry events expected.

The Day-to-Day 

You will be responsible for developing and executing strategies to drive business growth within our Enterprise DSO accounts. Here’s how you’ll make an impact:

  • Cultivate trusted relationships with DSO clients, ensuring satisfaction, advocacy and long-term growth.  
  • Build and execute strategic success plans aligned to client and company objectives. 
  • Engage consistently with DSO executive leadership to deepen alignment and strengthen partnerships.  
  • Lead the adoption process for new DSO clients, ensuring seamless onboarding, measurable outcomes and early value realization.
  • Serve as a subject matter expert, guiding clients on best practices to maximize the value of our offerings.  
  • Identify and close expansion and upsell opportunities, unlocking additional value and revenue growth.  
  • Conduct Corporate Business Reviews with DSO executives, aligning programs to deliver measurable growth, operational efficiency, and long-term partnership impact.
  • Implement proactive engagement and communication strategies to sustain high satisfaction and minimize churn.
  • Define and track metrics, processes, and best practices that optimize client value and overall experience.
  • Act as the primary point of escalation, managing and resolving critical situations with urgency and care. 
  • Collaborate cross-functionally to enhance offerings and uncover new opportunities for client success. 

To Be Successful

Do these things sound like you? Yes? Great, you’re already on the path to success at Clerri.

  • Starting with the obvious: you are PASSIONATE! (Seriously, you must LOVE what you do!)
  • You have 5+ years of experience in a customer-facing role, preferably in Customer Success, Enterprise Sales, or Account Management.
  • You have previous experience with SaaS / software products or related fields.
  • You possess exceptional client management, executive presence and communication skills.
  • You have strong multitasking and organizational abilities.
  • You are self-motivated with high energy and a collaborative mindset.
  • You can develop and maintain strategic relationships with executive management teams.
  • You are legally authorized to work permanently in the US without employer sponsorship
  • And you have a bachelor’s degree in anything. We mean it! Business, History, Cooking (actually, that could be incredibly useful) … anything.

 

To Thrive

We’re a forward-thinking, passionate, and values-driven team that leads with empathy - and if the following things sound like you, you won’t just settle in. You’ll thrive with us.

  • You’re a self-starter with the ability to “figure it out” but not afraid to ask questions.
  • You’re energized by ambitious goals and love pushing the boundaries of what’s possible.
  • Experience in the dental industry is a plus.
  • Familiarity with Salesforce, ChurnZero and MEDDICC is advantageous.
  • You like to test, tweak, and try again. At Clerri we’re all about failing fast and learning faster.
  • You believe in delivering real value, not just checking boxes.
  • You are no stranger to playing hard and working harder while treating others with respect and dignity.

 

Our Advantage

If you’re asking yourself “what are the perks of working with us?” Don’t worry. We’ve got you covered.

  • We’ve been named to the Inc. 5000 list three years in a row - we’re growing fast and just getting started
  • You’ll get some skin in the game with employee equity.
  • Innovation is in our DNA - we’re building solutions that matter today and shape the future for providers and patients.
  • We stand behind and celebrate our core values.
  • We’re not just building a product. We’re transforming how care is accessed and sustained, starting with dental.
  • We put our customers at the center of everything we do—every process, product, and decision is driven by what best serves them.
  • Honest, two-way communication is how we operate. Every voice matters, and great ideas can come from anywhere.
  • We celebrate individuality and diversity - when you bring your authentic self to work, we all do better.
  • You’ll experience a culture filled with opportunities to connect in-person and virtually.
  • And we’ve got you covered in all the most important benefits: health, 401k match, wellness, disability, employee discounts, flexible PTO and compassionate leave, and more!

 

Our Commitment to You

Be yourself. Always.
We want you to apply even if you do not meet every requirement. We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage.

We want you to be you — because how boring would life be if we were all the same?

About Us

Clerri is the leading Care Membership Platform for dental practices, helping them grow by filling schedules with loyal, cash-paying patients. 

Our smart, compliant, and automated platform empowers practices to reduce their reliance on insurance, build recurring revenue, and improve access to care for all. Trusted by 20,000+ dentists nationwide, Clerri brings patients closer and helps practices thrive.

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